Bow View Lodge
 
228 Bow Avenue, Banff, AB
From $45,000 a year - Permanent, Full-time
Bow View Lodge
228 Bow Avenue, Banff, AB
From $45,000 a year
Job details

Pay
From $45,000 a year
Job type
Full-time
Permanent
Shift and schedule
8 hour shift
Weekends as needed
Morning shift
+ show more

Location
228 Bow Avenue, Banff, AB

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking

Full job description
Welcome! The Banff Park Lodge Hotel Collective operates 3 hotel properties, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate 2 restaurants, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our ideal location, close to the liveliness of downtown Banff on one side and the serenity of the Bow River on the other.

Thank you for your interest in joining our team. We have an exciting opportunity for the right candidate to enter the role of Guest Services / Front Office Manager at Bow View Lodge, in breathtaking Banff National Park! As the department head, you will oversee the operations of the Front Office to help deliver memorable experiences to our guests.

The salary will be negotiated based on experience.

Duties include (but are not limited to):

Assisting and overseeing the day-to-day operation of the Front Office with a strong focus on maintaining a high level of guest services, room sales and overall profitability.
Handling of guest comments and concerns, ensuring all guest needs are met.
To show leadership to the Front Desk staff on duty, overseeing the coaching, developing and performance management of our Guest Services Supervisor and Guest Services Agents.
Organize regular Front Office meetings to provide important updates to the team.
Efficient scheduling of all Front Office staff, adding schedule to payroll system, approving staff timecards.
Responsible for billing and reconciling of guest ledger and city ledger accounts.
Support fully inclusive environment through team activities to improve teamwork.
To ensure the well-being and safety of our guests, coworkers, contractors, etc. on property.
Being familiar with emergency procedures to effectively deal with an emergency/crisis’s situations at the hotel.
Adhere to our hotel policies and standards.
Contribute to maximizing room sold and revenues by monitoring last minute competitor’s rates and making rate and restriction adjustments as necessary.
Gaining knowledge of Oracle PMS and other tools required for the operation of the hotel.
Championing adoption of technology and staff engagement with available tools including, but not limited to: Revinate, TripTease, IDeaS, and others.
Perform Revenue Management day-to-day tasks by monitoring hotel rates, competitors’ rates, reviewing IDeaS RMS forecasts and decisions, applying and monitoring overrides
To communicate and aid other departments like the Banff Park Lodge and Peaks Hotel & Suites, Housekeeping, Reservations, etc. as needed.
This position is required to work shifts (mornings and evenings) including weekends.
Other duties as required.
Ideal Candidate:

Minimum 1-2 years’ previous hotel front desk or reservation experience required.
Previous supervisory experience is required, previous manager experience is an asset.
Is a capable multi-tasker with a keen attention to detail.
Has a professional, yet friendly, personality and demeanor in person and over the telephone.
Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests.
Has experience working with Microsoft Office.
Employee Incentives:

Staff accommodation possible
Friends and family rates available at all three properties
Food and beverage discounts at Crave Mountain Grill and La Terrazza
Health benefits available after 3 months including life insurance, dental, medical and drug coverage
Free duty meals in our staff cafeteria
Ski Pass subsidies available during winter seasons
Monthly staff events hosted
The salary will be negotiated based on experience.

We are proudly committed to creating an inclusive workplace and understand the importance of diversity in our team.* We wish to provide a safe and equal work environment for all to foster success inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Weekends as needed
Supplemental pay types:

Bonus pay
Ability to commute/relocate:

Banff, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):

When is your available start date?
We provide support in the recruitment process to candidates with accessibility needs. Please confirm if you require any adjustments.
Please state your pronoun (optional).
Do you need staff accommodation?
Experience:

Customer service: 1 year (required)
Work Location: In person

Expected start date: 2024-08-21