Banff Centre for Arts and Creativity
 
Banff, AB
$53,781.00–$56,456.40 a year
Banff Centre for Arts and Creativity
Banff, AB
$53,781.00–$56,456.40 a year

Job details

Pay
$53,781.00–$56,456.40 a year
Shift and schedule
Weekends as needed
On call

Location
Banff, AB

Benefits
Pulled from the full job description
Employee assistance program
Housing allowance

Full job description
Technical Support Specialist
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

Banff Centre for Arts and Creativity acknowledges, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity
In its mission to support the arts, Banff Centre includes departments across campus that range from Marketing, Development, hotel guest services, arts administration, and more. The Technical Support Specialist (TSS) assists Banff Centre staff with personal computing devices, software, troubleshooting issues, and providing user orientation. The TSS is responsible for client support as it pertains to accounts, email and file administration, software installation and assisting in monitoring and maintaining the health of desktop, server, and cloud applications.

Roles and Responsibilities
Reporting to the Director, ITS, below are some key accountabilities:

Provide user support across all divisions of Banff Centre for personal computing devices, printers and software
Provide competent, service-oriented support and resolve problems, following up with clients to confirm their satisfaction
Configure, install and support software, hardware, and peripherals
Administer and support all aspects of user accounts, including: network accounts, email addresses, calendaring, file permissions, shares, information security, desktop operating system configuration, file restoration and other issues as they arise
Provide user orientation for personal computers, software; offering recommendations for training to the Director as appropriate
Assist in monitoring and maintaining the health and configuration of servers, server applications and cloud applications
Take responsibility for developing a good working knowledge of all applications and systems supported and maintained by IT/S to ensure a quality experience of problem resolution for the clients
Research and recommend solutions and ideas to enhance user experience
Qualifications and Educational Requirements
Computer Technology diploma or degree from a recognized educational institution or equivalent experience combined with Microsoft and PC certification
3 to 5 years' practical experience is required with desktop operating systems, software applications and hardware support, with knowledge of desktop and LAN security, wireless and TCP/IP in a medium/large sized organisation
Experience with Microsoft software (Office365, Windows 10/11, Azure/Entra ID, Teams etc) is required
Certification in Office 365 and Entra ID are an asset
Macintosh and Linux knowledge is an asset
Excellent communication skills (a high degree of professionalism, active listening skills and a willingness to help)
Highly developed ability to multi-task and prioritize with the acumen to obtain critical information in a short amount of time
As a member of the IT/S department, there is access to information that is sensitive or confidential. Full confidentiality of such information and access is a requirement of the position
Special Requirements
As part of the IT/S team, this position requires the candidate to provide after-hours and weekend on-call support as required.
Due to the nature of the job, this position requires frequent heavy lifting (for equipment such as printers and USPs. )

Banff Centre is located on a mountain, and walking between buildings and climbing stairs is required many times a day

Employment Terms and Benefits
In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6 month probation period.
The annual salary for this position is between $53,781 to $56,456.40 depending on experience, based on working 35 hours per week.
The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
Benefits of working at Banff Centre are:
Transitional staff housing options (based on availability)
Professional development
Heath care spending account
Staff cafeteria and restaurant discounts
Employee Assistance Plan
Onsite fitness facility at a discounted rate – first month free for new staff!
Application Process
We are accepting applications for the Technical Support Specialist position until 11:59pm MST July 26, 2024
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

FOIP Statement

Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained and when disposed of it is done so in a secure matter.