Fairmont Banff Springs Rooms Inventory Coordinator

Fairmont Banff Springs
405 Spray Avenue, Banff, AB
Job details

Job type
Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Rooms Inventory Coordinator

To maximize guest satisfaction from pre-arrival through departure by adhering to the standards required by the Hotel and by handling all guest inquires with a friendly and accurate response.

What's in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Reporting to the Front Desk Manager, the Rooms Inventory Coordinator’s responsibilities and essential job functions include but are not limited to the following:

Responsible for blocking/maintaining the inventory of 757 guest rooms, while ensuring the right guest is in the right room at the right rate in an effort to meet our VOG goals and applicable budgets and based on reservation comments, requests, history, guest type and party-with bookings.
Balance inventory from the oversell categories and manage blocks effectively.
Reach out to guests prior to arrival to communicate any blocking challenges if necessary and find meaningful solutions to ensure expectations are set up prior to arrival (for example; rooms do not connect, party is split between areas, separate wings reserved etc.)
Have a complete knowledge of all our guest rooms and inventory.
Attend weekly group resume meeting, handling convention group room blocking requests, and communicate meeting notes to applicable departments.
Facilitate weekly blocking meeting with key players in the hotel and effectively communicate compression dates to the applicable departments to ensure action plans are arranged and executed appropriately.
Responsible for providing creative ways of distributing the information about our guest rooms, to ensure our colleagues have the tools to provide upgrade options, and exceed guest expectations.
Knowledge of tours contracts and expectations as it relates to room allocations and balancing inventory.
Knowledge of group business and expectations as it relates to room allocations through group masters and blocks, incentive business, convention files, and group resumes.
Knowledge of maintenance/restoration affected rooms and the ability to work with Housekeeping and Engineering to ensure rooms are placed out of order/service based on occupancy levels in order to maximize revenue. Additionally, work with Capital Manager to assist with project specific reservations and inventory requirements.
Work with Revenue Manager and Reservations Manager to ensure that the inventory between MFR and Property Manager balances to ensure that we are able to have a full sell of the hotel.
Work with the Executive Office to ensure VIP rooms are allocated appropriately.
Assist in all areas of the rooms division as required
Consistently offers professional, engaging and friendly service
Other duties as assigned.


Your experience and skills include:

Proficient in the English language (verbal & written)
Must be able to handle a multitude of tasks in an intense, ever-changing environment and work well under pressure in a fast paced environment
Ability to focus attention on guest needs, remaining calm and courteous
at all times
Previous customer related experience an asset
Previous Opera PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Hospitality Degree/ Diploma is an asset
Must be flexible in terms of working hours

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS