Fairmont Banff Springs Room Reservations Coordinator

 Fairmont Banff Springs
405 Spray Avenue, Banff, AB
Job details

Job type
Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Room Reservations Coordinator

We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality? Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Assist with the day-to-day operations of our segments.
Consistently offer professional, engaging and friendly service
Act as key resource for our segments of reservations knowledge
Update package information and communicate details to pertinent departments
Assist with managing the hotel inventory; category oversells, hotel oversells and spearhead inventory challenges for at capacity dates, working with all segments to find solutions
Foster strong relationships with GRC, Front Office, Fairmont Gold, Concierge, Resort Activities, F&B and Sales teams
Assist Reservations and Operations teams with interpretation of new and existing rate code/promotions, tour/wholesale and group contracts
Assist with monitoring of all Reservations common inboxes and ensure correspondence of emails within a timely manner
Support reservations agents with billing, and the making of reservations in all segments during high demand periods
Assist with turning and auditing of Group contracts as well as ensuring inventory is holding properly on the correct grids
Build and maintain rates, packages within Reservations System per specification of Group Contracts
Ensure monthly group contract audits are completed by deadlines
Attend group pre-cons when required
Assist with handling any escalations and guest complaints or other reservation concerns
Follow and champion any assigned hotel committees
Create and implement Reservations training guides - update SOP’s, tracking documents and communicate these effectively to the Reservations team
Work closely with other departmental Coordinators to be able to assist in all segments as required
Other duties as assigned


Your experience and skills include:

Previous Room Reservations, hotel operations or sales experience is an asset
18 months+ commitment to role
Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong working knowledge of Opera Property Manager System (PMS)
Working knowledge of Central Reservations System (CRS) is an asset
Able to work with little supervision
Passion for hotel operations with a strong attention to detail
Strong communication, interpersonal and problem solving skills
Excellent written and verbal skills required
Strong computer skills with a working knowledge of Word, and Excel
Professional Presentation with ability to work well under pressure in a fast paced environment
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts
Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS