Fairmont Banff Springs Restaurant Manager

 STOCK Food & Drink (Coffee Shop & Retail)
405 Spray Avenue, Banff, AB

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Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Restaurant Manager – STOCK Food & Drink (Coffee Shop & Retail)

STOCK Food & Drink is searching for a creative, enthusiastic, self-motivated individual
As the Restaurant Manager you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation of Stock Food and Drinks as well as the Pool Bar.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500- lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

This position will be reporting to the Assistant Director of Food & Beverage
Consistently offer professional, friendly and engaging service
Oversee the recruitment, mentorship and development of colleagues (full time and part time).
Lead, teach, coach and inspire a dynamic team in and to provide our guests with phenomenal F&B experiences, resulting in exceptional guest satisfaction ratings
Ensure the restaurant maintains budgeted levels of profitability and maximize revenues on a daily basis by managing reservations and turnaround times.
Participate in monthly forecasting and month end commentary
Assume responsibility for cleanliness, repair and maintenance, reporting any deficiencies as required
Conduct regularly scheduled departmental meetings
Recognize and correct guest service issues throughout an established presence on the floor and respond to guest concerns, quickly and professionally
Analyze data and trends to create strategies for improvement, while being innovative and upholding the Fairmont standards
Provide creative revenue generating ideas for the venues
Involved in ongoing food/beverage menu development and educating colleagues
Ensure accurate bi-weekly payroll for colleagues and leaders, while maintaining an accurate vacation schedule
Manage the venues wine programs and purchasing under the guidance of the Assistant Director of Food & Beverage
Ensure that the inventory turns are appropriate and inventory levels are kept to a minimum
Liaise with the Conference Services and Catering Team to assist with groups and buy outs
Other duties as assigned


Your experience and skills include:

Minimum two years of senior experience in Food & Beverage Management
Strong beverage and culinary knowledge required.
WSET Level II required and Level III will be considered an asset.
“Proserve” Certified.
Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs.
Minimum of two year experience in an upscale dining venue, preferably in a full service four or five star property is a strong asset but not required.
Experience with Silverware is preferred.
Post secondary degree in Hospitality or Food and Beverage Management an asset
Knowledge of Fairmont Hotels Profile Plus, Birchstreet, Watson, Netview Point – all regarded as helpful assets
Must have a strong, proven leadership qualities and management skills including effective staff scheduling
Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
Proven track record of strong financial and cost control knowledge and applications are required
Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound thoughtful business decisions
Highly organized individual with the ability to handle numerous tasks at one time
Excellent interpersonal skills, with strong written and verbal communication abilities
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com.