Fairmont Banff Springs Adventure & Experience Manager

405 Spray Avenue, Banff, AB
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Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Adventure & Experience Manager

At the Fairmont Banff Springs it is the responsibility of the Resort Activities Assistant Manager to lead the activities and/or the team that provides this service to our guests. The Adventure & Experiences Manager is responsible for planning and executing existing programs, events and activities such as youth programming, family and adult activities, recreational and tour offerings. Additionally the Adventure & Experiences Manager will work with various departments or organizations to develop new value-adding activities for the hotel. If you are creative, energetic, an outdoor enthusiast, highly organized and love working with 'kids' of all ages, this may be the perfect role for you!

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500- lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Reporting to the Director, Adventure & Experiences, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service.
Responsible for planning, organizing, directing and implementing all youth, family and programs at the Fairmont Banff Springs
Responsible for planning, organizing, directing and implementing all guided experiences (transport, safety, liaison for luxury group & private experiences).
Responsible for supervising the Outdoor Recreation Centre during operational months.
Responsible for supervising 13 Below F&B operation, including inventory, ordering etc.
Oversee Tennis operation including summer camps & member benefits.
Acts as liaison between Animators, Director and parents using tact and courtesy in order to generate a high level of comfort for the parents.
Provide leadership, coaching and development, communication and recognition for all direct reports.
Create and supervise daily schedules for colleagues while overseeing payroll.
Coordinate with the Sales & Marketing team to develop, maintain and promote an exciting and fulfilling ‘resort experience’ (including, but not limited to website updates, collateral for publishing etc).
Maintain open lines of communication with other Hotel departments, Town of Banff, Parks Canada and other entities to ease the flow of ideas and information regarding Resort Activities.
Serve as liaison with vendors on event-related matters (including, but not limited to guest experiences, youth excursions, tennis pro, etc).
Review, analyze key trends from our guest feedback forums (online etc), and provide insights to Director and key department heads.
Create training tools for other key departments and assisting in their overall learning of resort programs.
Create and ensure compliance with sustainable environmental initiatives.
Co-ordinate with the Health & Safety representative to ensure compliance with safe work practices and hazard identification.
Keep track of activity/programming finances including check requests, invoicing, and reporting for onsite vendors.
Other duties as assigned.


Your experience and skills include:

University/College degree or related schooling associated with recreation, education, entertainment or related field of study strongly preferred.
Minimum three years of current or previous management experience in a related field.
Interpretive guide professional certification, 4 group management and class 4 driver’s license.
Proven experience managing complex policies and detailed operational procedures.
A proven record of excellent guest service skills.
Able to work independently as well as lead a team.
Must be a highly responsible, self-motivated, creative, energetic and organized.
Cash handling experience an asset.
Budgeting and accounting experience an asset.
Current CPR “C” and Standard First Aid certification is mandatory.
Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Adobe InDesign, email and web searches.
Physical Aspects of Position (include but are not limited to):

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit https://www.banffspringsjobs.com/