FYidoctors Optical Associate

Banff, AB
Jobs in Banff National Park
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Why You Should Join Us:

We at FYidoctors put our patient's well-being first and feel honoured that thousands of Canadians across the country trust us with something so valuable. We put health front, and centre and this doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 300.

We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across the country every day. We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow professionally and personally.

Today, as one of Canada's fastest-growing healthcare providers and winner of Canada's Best Managed Companies award, our team of respected leaders bring experience, dedication, and a commitment to the values that have long been the cornerstone of our field.

At FYi, we hope you'll grow as a professional and as an individual, knowing you can come to work each day and make a meaningful impact on people's lives, and we hope you'll also have fun doing it!

How You’ll Benefit

Comprehensive total rewards package
Competitive wage and benefits
Rapid and continued growth, ensuring a constantly challenging and rewarding environment
A workplace culture where collaboration is fostered
Ongoing training and development opportunities

Why We Need you:

FYidoctors Banff looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Optical Associate.

The Optical Associate plays a critical role within FYidoctors and is crucial to our success by delivering world-class service to our patients. You'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we'll continue to have a positive impact on our current patients' health and well-being, as well as the patients we haven't yet met.

This position is a part-time, permanent role working 20-29 hours per week. The schedule will be Monday 9-5, Tuesday 9-5 and Saturday 9-3.


Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
Informing patients about advances in corrective eyewear solutions
Assisting with selection of frames to suit your client’s aesthetic and performance needs
Interpreting optical prescriptions as written by optometrist
Performing frame and facial measurements to ensure correct fit and positioning of eyewear
Submitting prescription eyewear requisitions to manufacturing lab
Performing repairs and adjustments to patients’ eyewear
Arranging and maintaining retail display area
Contributing to store retail sales goals
Upholding excellent customer service standards using your charisma and problem-solving skills
The Successful Candidate

Ideally, you will have some customer-facing experience, preferably in a retail environment
Experience in the optical world or knowledge of routine eye care would be beneficial but not essential
Previous experience in an office environment is an asset
Professional and approachable manner and a love of meeting and interacting with people
Able to multi-task in a fast-paced environment
A high level of comfort using technology and computers with solid proficiency in MS Office Suite
Committed to excelling as a member of a high performing team

About Us

FYidoctors is an exciting entrepreneurial company that started as a small group of 30 optometrists. In just 12 years we have grown to more than 3,000 employees with more than 265 locations across the country. Today, as Canada’s fastest growing eye care provider and winner of Canada’s Best Managed Companies, our team of respected leaders from provincial and national optometric associations bring experience, dedication, and a commitment to the values that have long been associated with optometry.

From our lab to our practices to our home office, we are committed to enhancing the lives of our patients and maintaining a positive, supportive environment where all our people can thrive and grow professionally and personally. Together, we proudly stand for the strength of the optometric profession and the preservation of patient care.

We appreciate your interest in FYidoctors and hope it didn't take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities!