Canadian Rocky Mountain Resorts Guest Services Agent

Housing Available
Canadian Rocky Mountain Resorts
Banff, AB
From $17 an hour - Full-time
Job details
No matching job preferences
From $17 an hour
Job type
Shift & schedule
8 hour shift
Weekends as needed
Evening shift
Day shift
Monday to Friday
Guest Service Agents are the face of Canadian Rocky Mountain Resorts, providing a high level of customer service to our guests from the initial reservation to the point of check out.
Duties and Responsibilities:

Welcome guests to the Lodge and provide an efficient check in experience.
Handle guest requests or inquiries during their stay to ensure maximum guest satisfaction in person, through email or guest folio.
Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team, including assistance with fireplaces.
Maintain a professional and presentable appearance at all times
Assist with emergency procedures when required
Respond to reservation enquiries, complete room reservations and providing guests with up to date information on our rates, special offers and packages.
Prepare for arriving reservations, ensuring guest requests are met to the best of our ability.
Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
Provide guests with accurate and relevant information about the Lodge, local area and attractions.
Book tours, activities and restaurant reservations for guests.
Check out guests, providing accurate billing information and correctly processing payments.
Manage the hotel switchboard, directing calls to other departments as necessary.
Provide an accurate cash-out report at the end of each shift.
Other duties as required.
Required Skills

Excellent interpersonal and communication skills.
A passion for customer service; previous experience is an asset.
Highly organized and detail oriented, with the ability to multitask.
Able to cope in high pressure situations.
Experience with Opera PMS, Microsoft Office and Outlook is an asset.
Previous hotel experience preferred.
Must be able to work independently and remain calm in the event of emergency situations arise
Job Type: Full-time

Salary: From $17.00 per hour


Dental care
Extended health care
Life insurance
On-site parking

8 hour shift
Day shift
Evening shift
Monday to Friday
Weekend availability
Work Location: In person