Golden Skybridge Operations Supervisor

Banff Jasper Collection by Pursuit
$25 an hour - Full-time, Seasonal

Job details
$25 an hour
Job type
Full Job Description
Wage is $25 per hour
What will be your daily pursuit?:
Supporting and leading the Operations Team, to ensure they provide safe and professional hospitality
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
A safe work environment with structured COVID procedures and vaccination policies
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Assist in the day-to-day management of the Attraction team and ensure they provide upbeat and professional hospitality. Attraction team is responsible for Zipline, Challenge Course, Giant Swing, , mountain coaster, ticket validation, trail monitoring, interpretative programing and guiding
Responsible for supporting the daily work assignments (including meal breaks) of Adventure Guides
Training of new and existing Adventure Guides and provide ongoing coaching and feedback
Plan and facilitate emergency response drills and lead rescue procedures as needed
Create a positive and encouraging team environment and motivate team to deliver exceptional guest experience
Equipment inventory and upkeep
Responsible for opening and closing procedures, including conducting safety and maintenance inspections
Maintain high standards for employee appearance, customer service, safety and the environment
Upkeep and cleaning of work zone to ensure all areas meet expectations for cleanliness
Serve as the escalation point for customer service issues and handle customer concerns by reacting quickly and professionally
Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
Perform the duties of an Adventure Guide as required
What skills and experience do you need for this job?:
A minimum of one-year supervisory experience with proven ability to manage a team
Strong physical stamina and conditioning. Physical demands of the position include: working outdoors in all weather conditions, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, and ability to lift, push, and pull up to 50 lbs
Understanding the concept of mandatory safety at heights – previous climbing experience an asset
Experience working as a ropes course or zipline attendant with high/low elements considered an asset
Experience facilitating groups of all ages and diverse backgrounds
Strong organizational skills and ability to thrive in a fast-paced environment
Strong customer focus providing friendly, professional, and efficient service
Effective problem solving and critical thinking skills
Demonstrate high levels of positive energy and a willingness to take on new challenges
Meet and set a strong example for Pursuit grooming standards
Strong communication and listening skills with local and international guests and staff, second language skills highly advantageous
First Aid Training an asset
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring location. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Golden, British Columbia, Canada. Relocation to the area and the legal ability to work in Canada is required.


EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
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