Banff Sightseeing Tours Host

Banff Jasper Collection by Pursuit
Banff, AB
$16.50 an hour - Full-time, Seasonal

Job details
$16.50 an hour
Job type
Full Job Description
Wage is $16.50 per hour
What will be your daily pursuit?:
Ensuring maximum guest satisfaction on-board the Sightseeing tours
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
A safe work environment with structured COVID procedures and vaccination policies
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Working with the Driver, the Host Guide (HG) coordinates providing refreshments, Pursuit attractions and services
Escorting and providing limited commentary to the guests when leaving the bus
Meet and greet guests at place of tour origin
Assist driver with luggage storage and handling
Responsible for on-board refreshments stock control; garbage and recycling disposal
Provide informative answers about Pursuit and its attractions
Provide on-board refreshments to all guests; regularly check on guests throughout the tour to meet their needs
Communicate via phone or radio to attractions, places of interest to inform them on estimated time of arrival
Coordinate with the Bus Director on passenger manifests, missed shows, bus breakdowns, etc
Ensure that each customer interaction is friendly, courteous, and professional
Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products and co-workers
Direct all clients and guests to the appropriate locations
Resolve customer service problems by tracing source, then finding and recommending alternatives
Follow up all problems with the goal of preventing a recurrence
Relay appropriate problems to supervisor with potential solutions
Maintain current and accurate knowledge of all of Explore Rockies products and website
Keep up to date with changes to computer systems or any communication systems
Maintain professional conduct and appearance at all times
Foster a friendly environment and keep the Activity Centre and other Brewster property clean and organized
Uphold the “Always Honest” values
What skills and experience do you need for this job?:
An active interest in the Canadian Rockies
Possesses organizational skills
Able to communicate fluently in English
Secondary language skills are an asset
Strong customer service skills and attention to detail
Previous sales experience in a similar position
Mature and possess a proven ability or desire to work effectively in a fast-paced team environment
Cash handling experience
Handle heavy luggage
Flexible and able to work shifts
What will your work environment be like?:
This fun, summer job is based out of Banff and runs until October 10, 2022.
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
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