Banff, AB
$20.36 an hour - Permanent


Concierge Agent
Do you love working with guests and exceeding their expectations? Would you like to turn moments into memories by assisting guests to make the most of their stay at The Castle in the Rockies? As a Concierge Agent you will have the opportunity to work with our Chef Concierge and Concierge Team consistently providing outstanding service and creating genuine and lasting memories!


Rate of Pay: Starting at $16.43 per hour. Full rate after one year is $20.36 per hour.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Duty meal in our newly renovated staff cafeteria
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/fitness centre/spa/golf
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21



What you will be doing:

To offer assistance to all guests in making reservations and arrangements for dining, spa, golf, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
To log reservations, create confirmations and itineraries, provide information and be well versed in iConcierge, Open Table, Spa Soft and Royal Service Manager programs
All other duties as assigned



Your experience and skills include:

Previous experience in Royal Service, Guest Services or Front Desk is an asset
Member of Les Clefs d’Or an asset
Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong computer skills with a knowledge of Front Office systems
Must be able to stand throughout shift while typing and talking on the phone

Your team and working environment:


Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts
Hospitality employees worldwide making this a great place to develop lifelong connections


Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/


Do what you love, care for the world, dare to challenge the status quo!