Banff Jasper Collection by Pursuit - Banff, AB
$16 an hour - Full-time, Part-time


What will you do in this job?:
Provide value-added guest experience piece to visitors of the Banff Gondola’s Upper Terminal
Engage guests by welcoming them and asking them if they require assistance
If you see a guest taking a photo of their family, ask them if they’d like you to capture a photo with them also included
Anticipating our guest needs is key in elevating the experience
Located on different levels of the building and are require to roam, identifying opportunities to engage with the guests
Welcome all guests on the different levels in the Upper Terminal’s (especially on the 1st level when getting off the Gondola ride)
Direct guests to restrooms, restaurants, board walk, Sanson’s Peak, Observation Deck, retail locations, interpretive floor and movie theatre, Gondola ride down, etc
Assist guests in picture taking
Become knowledgeable and answer questions regarding the Gondola offerings and Pursuit offerings
Help with the management of traffic flow throughout the building
Answer questions on topics related to the Canadian Rockies, including geology, wildlife and local human history, (it is expected that the Guides will keep a personal interest in staying informed about these topics over the duration of their contract)
Participate in programs and/or assist guest speakers during special programs or events
Maintain cleanliness of the areas
Ensure a memorable Guest Experience
Assist in Health and Safety initiatives
Work with the Upper Terminal Ticket desk to ensure consistent delivery of information
What skills and experience do you need for this job?:
The ideal candidate will possess the following knowledge, skills and abilities:

A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area
Comfortable speaking to large groups in formal settings, as well as one-on-one in informal situations
Initiative to walk up to guests and engage with them
Friendly and cooperative nature
Strong communication skills towards customers and supervisors
Autonomy to work unsupervised, report observations to supervisors
Creativity and willingness to improve guest experience
Demonstrate attention to detail
Mature, energetic, dependable, self-motivated, and enjoy working within a team environment
Ability to reason and react with quick, thoughtful judgement, while remaining calm under pressure
Ability to deliver interpretive information as per Pursuit standards and as learned during training
Fluent in English, both written and spoken
Capable of performing demanding physical/manual duties as required
Meet Pursuit's grooming standards
Enjoy working indoor and outdoor and maintaining high service standards even during inclement weather conditions
Previous guiding experience, second language and First Aid certification are an asset
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Thank you for your interest in working with us, however, only those selected for an interview will be contacted.
What will your work environment be like?:
Full time and part time positions available
Festival shifts are from 5:30 - 10:30pm