Pursuit Collection
 
Banff, AB
$19–$21 an hour - Full-time
 

Job details
Pay
$19–$21 an hour
Job type
Full-time

Location
Banff, AB

Full job description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.


This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES

Ensure that a high level of customer service is given to each guest
Be prepared for a fast-paced work environment with changing conditions
Demonstrate a positive attitude and good communication skills
Work in a team environment as well as independently
Greet and welcome all Lake Minnewanka guests; answer emails and phone calls
Ensure smooth operation by coordinating tour boats departures; operate radio communication hub
Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions
Understand and promote all products, services and policies offered by Pursuit BJC
Maintain a clean, organized and fully stocked retail floor
Effective handling of complaints and disputes while adhering to and setting the example of hospitality standards
Set the standard and motivate a team to complete day to day tasks and ensure smooth daily operations
Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise
Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe

REQUIRED SKILLS & QUALIFICATIONS

Able to work in a team environment as well as independently
Attention to detail and good communication skills
Ability to think calmly and clearly in any situation
Cash handling experience
Strong customer service skills
Be a self-starter and have a passion for motivating others
Ability to focus attention on guests’ needs and work cohesively as a team remaining calm and courteous in a high volume, fast paced environment
Desire and passion to lead a team by example and set standards for hospitality
Ability to use effective interpersonal and communication skills to influence and encourage a small team, as well as creating an environment of mutual trust and respect
Be solution oriented and strive to effectively solve problems in a timely manner - Comfort and experience in providing feedback in a constructive manner to improve employee performance and engagement
Ability to provide personal and exceptional service to all guests
Second language an asset
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
The starting salary for this position is $19.00/hour


About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories


PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources


Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.