Banff Caribou Properties Ltd.
 
150 Eagle Crescent, Banff, AB T1L 1B1
Permanent, Full-time
 
Job details
Job type
Permanent
Full-time

Location
150 Eagle Crescent, Banff, AB T1L 1B1

Benefits
Pulled from the full job description
Life insurance
Disability insurance

Full job description
Elevate Your Career in Banff with BCP
Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences.
We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence.

The Assistant General Manager supports the daily operation of the Laundry Division and provides steady leadership for staff and supervisors. You help keep the plant organized, safe and efficient. You back up the General Manager and maintain clear workflow, strong communication and consistent service for all properties. Your work keeps production smooth and ensures linens and amenities meet the standards expected by our hotels.

Duties and Responsibilities:
Support production, service, quality control and administration with clear direction and daily follow up.
Assist in carrying out strategic plans and operational goals set by the General Manager.
Manage the workflow, staffing and production data to keep operations efficient and cost effective.
Manage the employee schedule to respond to urgent needs and changes to workforce requirements.
Proactive communication with the hotel housekeeping teams.
Lead and support supervisors and staff. Promote teamwork and steady communication.
Assist with recruitment, hiring, training and performance management following company policies and labour standards.
Maintain strong quality and service levels by supporting staff on the floor and addressing issues in real time.
Help maintain strong relationships with hotels and the management team.
Follow and enforce health and safety rules and all regulatory requirements.
Identify opportunities for improved processes, equipment use and safety.
Respond to email and phone requests in a timely manner.
Maintain HRIS items such as time sheets, onboarding, scheduling and employee files.
Review maintenance needs and arrange follow up with the appropriate teams.
Respond and troubleshoot urgent maintenance requirements
Support all stations on the plant floor when required.
Monitor inventory and support supply ordering.
Open or close the plant when required.
Share clear updates across all shifts to maintain steady workflow.
Skills and Experience:
Leadership experience in commercial laundry or a similar high-volume operation.
Strong communication with the ability to guide staff and support supervisors.
Solid organization and workload management with attention to detail.
Basic mechanical understanding and the ability to troubleshoot minor issues.
Strong computer skills including email, excel and Dayforce.
Knowledge of health and safety rules and labour standards.
Ability to work each station safely and at production speed.
Ability to stay focused under pressure and adapt to shifting priorities.
Flexibility to adjust hours to support operational needs.
Class 5 license and ability to drive a large truck.
Physical Requirements
The role requires the ability to stand and move throughout the full shift, lift items up to 50 pounds, and push or pull bins weighing up to 500 pounds. It also involves frequent bending, reaching, and carrying of linen bundles and other products. The position is performed in a warm, fast-paced production environment and requires the safe operation of all equipment.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:
Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
Opportunity to invest in our Employee Share Ownership Program.
Food and beverage discounts at all BLC restaurants and cafes.
Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Participation in Leadership Days for ongoing professional development.
Experience our hotels firsthand through our Complimentary Hotel Stays Program.
A complete list of employee benefits are listed here.
If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.
BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521.
Please note: Only candidates selected for further consideration will be contacted.