Pursuit Collection
 
Banff, AB
Full-time
 

Job details
Job type
Full-time

Location
Banff, AB

Full job description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.


This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.


ROLE & RESPONSIBILITIES

Supervise staff and ensure that customer expectations are always exceeded
Continuous improvement of guest and employee experiences, create the “WOW” experience
On the spot guest service resolution, addressing customer complaints or issues, and resolve matters as expediently as possible
Ensure food quality is following the guidelines set out by Food & Beverage Manager & Executive Chef
Assist in the recruitment, training and daily management of staff
Ensure implementation of the proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
Keep the Food & Beverage areas clean and maintain exemplary food hygiene practices
Oversee food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes
Assist with inventory tracking, placing orders, and maintaining accurate stock levels
Maintain employee records to ensure all have pro-serve & food safe
Assist in achieving the revenue and profitability targets
Build a high functioning and positive team
Follow and improve standards based on guest needs and wants
Attention to detail: train the team to see Farm + Fire from a guest’s perspective
Demonstrate positive body posture and language
Daily reports on promos, unsatisfied guests and feedback
Help support all areas within the Hotel – keeping in mind ‘one guest – one experience’

REQUIRED SKILLS & QUALIFICATIONS

5+ years of experience in the Food & Beverage industry
Diploma/ Degree within Hospitality focusing in Food & Beverage is an asset
Experience building relationships and working on teams across all levels of an organization
Proven track record in maintaining a high level of standards within the organization on and off the floor
Effective communicator and able to implement and uphold service standards
Driven to fostering a team building environment and creating positive guest experience
An eye for detail and quality
Shows leadership in a positive, calm, consistent & focused manner
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
This is a salaried position.


About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories


PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources


Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.