(Seasonal Part Time - April to October 2025)
Rocky Mountaineer
 
Banff, AB
$21.80 an hour - Part-time
Rocky Mountaineer
Banff, AB
$21.80 an hour

Job details

Pay
$21.80 an hour
Job type
Part-time
Shift and schedule
Overtime
Weekends as needed

Location
Banff, AB

Full job description
Purpose

Rocky Mountaineer (RM) is the world’s largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company

As a Guest Experience Specialist (GES), you’re not just part of our team; you’re the creator of life-changing experiences. Our GES are our guest’s go-to person for questions, queries and a friendly face when they are travelling with us in our Destinations. You will be on the frontlines, interacting with guests in our Stations, Guest Centres and other locations in our Destinations, providing guests with essential services such as Motor Coach Transfers, Check-In and expert local advice.

This position is deemed Safety Sensitive since regular access to an active railway area is required. The GES is part of the Destinations Guest Operations (DGO) team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.


Key Areas of Accountability

Guest Experience

Welcome & Care for Guests: Be the go-to person for all things about our Destinations, where you can share your expertise and passion with our guests.
In-Travel Assistance: Assist our guests along their journey with us by checking them in for their train journey, issuing boarding passes, luggage tags and hotel keys where applicable.
Smooth Transfers: Ensure seamless transitions for our guests, guiding them to and from the train whilst providing clear announcements and commentary en-route. You may occasionally transport guests and team members in Rocky Mountaineer vehicles.
Communication and Problem Solving: Be the problem solver for guests, ensuring that their concerns are addressed with care and efficiency.
Special & Mobility Guest Requirements: Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.
Luggage Handling: Manage the journey of our guest luggage with care, making sure every guest’s belongings are safely handled.
Station/Guest Centre Aesthetics: Take pride in maintaining the high standards of cleanliness at our Stations and Guest Centres, creating a welcoming environment for everyone.
Leadership and Engagement

Help foster a safe, respectful, and positive work environment, supporting team orientation, training, and communication.
Uphold RM brand standards and contribute to team motivation, relationship-building, and goal achievement.
Collaborate with station management to recommend and implement guest experience improvements.
Safety and Security

Ensure adherence to RM safety and security standards, promoting a culture of safety and assisting in emergency response procedures.
Report and support investigations of workplace incidents promptly and accurately.

Qualifications

Education/Certifications/Knowledge

Valid AB or BC Driver’s License with demonstrated safe driving record an asset
Second language an asset
Experience

Experience in tourism, hospitality, and/or customer service an asset
Skills

Strong communication skills, both verbal and written, with confidence in public speaking and using microphones.
Excellent time management, multitasking, and organizational abilities, with attention to detail.
Ability to work independently and as part of a team, maintaining a professional and accountable work ethic in high-demand environments.
Calm, consistent approach to handling difficult situations
Adaptability to new technologies and commitment to guest service.
Work Environment

Safety-sensitive environment with exposure to railway operations
Early mornings, evenings, weekends, and split shifts; possible overtime
Must be able to push, pull, lift and carry up to 50 pounds
Required outdoor work in a variety of weather conditions
Must be legally authorized to work in Canada through the end of the season (April – October)

Perks and Benefits

Health Care Spending Account (starts at $300)
Friends and family rail tickets and packages discount
Two annual complimentary rail passes (beginning your 2nd season)
Seasonal wage increases
Work shoes reimbursement
Exclusive discount with various partners on Perkopolis
Growth opportunities
Fun and inclusive team environment
Hourly wage: $21.80/hour


Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodations during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply in order to receive interview updates


This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.