Capilano Group Lodges
Banff, AB
Full-time
 
Job details

Job type
Full-time
Shift and schedule
Weekends as needed
Evening shift
Holidays

Location
Banff, AB

Full job description
Dining Room Server
Department: Dining Room
Reports to: Dining Room Supervisor

General Description:

The Dining Room Server is part of the Moraine Lake Lodge fine dining team responsible for guest and food service for the dining room. The main duties include; morning continental breakfast service, a la carte dinner and wine service, and bussing of tables, cleanliness and organization of dining room, proper food handling procedures, up selling, following opening and closing procedures and providing a seamless guest experience.

Essential Duties and Responsibilities:

Guest Service & Operations
Greet guests and contribute to a positive experience by connecting with our guests, offering excellent product knowledge, beverage options & pairings, as well as providing local area knowledge,
Accurately take dining room reservations,
Suggestive selling, up selling and menu promotions to suit your guests,
Strong menu knowledge and beverage pairings offered to guests, make note of special requests and follow up on any menu questions/suggestions,
Prepare and deliver all beverages in a timely manner, follow wine service steps as needed,
Responsible for full table service (order taking, food runner and bussing/clearing tables),
Ensure quality assurance checks are completed in a timely manner,
Open communication (with a sense of urgency) with Dining Room Supervisor and/or Executive Chef to address all guest needs, complaints or suggestions as they arise,
Efficiently operate dining room POS (Five Star) system and complete cash-out at end of shift,
Assist in maintaining service standards for breakfast buffet,
All other duties as assigned by the Dining Room Supervisor

Qualifications:
Must be 100% guest service oriented, have excellent people skills with a positive & upbeat personality,
Minimum 2 years of fine dining serving experience, with Five Star POS knowledge
Wine service experience required,
“Serving it Right” Certificate
Previous tourism/hospitality experience, an asset
CPR and First Aid Certificate an asset
Second language is an asset.

Working Conditions:
Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business,
While performing the duties of this position, Team Members are required to be on their feet for extended periods of time,
Ability to work with outside with varying weather conditions (ex. Extreme Heat, Extreme Cold, Rain, Snow),
Occasionally required to lift and carry up to 50lbs,
Occasionally required to lift and climb a step ladder or step stool.