Banff Collection by InnVest Hotels
Banff,Alberta,T1L1C9,Canada, Banff, AB T1L 1C9
$20.55 an hour - Full-time
 

Pay
$20.55 an hour
Job type
Full-time

Location
Banff,Alberta,T1L1C9,Canada, Banff, AB T1L 1C9

Full job description
The duties and responsibilities for the Guest Services Supervisor include, but are not limited to the following:

- Oversees and participates in guest registration.

- Motivates staff and establishes a productive working environment for hotel.

- Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees.

- Assists in scheduling staff according to standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.

- Analyzes and generates reports and communicates information to employees and appropriate departments.

- Knowledgeable of hotel property, amenities, area attractions and transportation.

- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.

- Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.

- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.

- Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

- Follows company policies and procedures and is able to effectively communicate them to subordinates.

- Conducts training classes regarding safety, security, brand & department procedures and service guidelines.

- Ensures hotel is in compliance with all federal, provincial and local laws, including health and safety, ESA and human rights.

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

- Experience in Guest Services, with a strong knowledge of Banff National Park and area.

- Excellent communication, guest service and up-selling skills.

- Team player and a self-starter, yet able to work independently.

- Ability to work effectively in a fast-paced and multi-tasked environment.

- Responsible and conscientious.

Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Motivations
Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Peer Recognition: Inspired to perform well by the praise of coworkers
Goal Completion: Inspired to perform well by the completion of tasks