InnVest Hotels Concierge Bellperson

InnVest Hotels - Charltons Banff & Royal Canadian Lodge
Banff, AB
$16–$17 an hour - Part-time
Job details
$16–$17 an hour
Job type
Pulled from the full job description
Extended health care
Full Job Description
Provide courteous and professional service at all times and maintain a consistent high level of guest satisfaction

Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.
 Greet guests upon arrival and welcome them to the property
 Perform valet of vehicles, luggage, skis, etc.
 Deliver luggage to guest rooms and offer activities and services
 Be familiar with the room types and services of both properties for the purpose of cross-selling.
 Be knowledgeable of guest rooms, spa, phones, movies, internet and restaurant to answer guests’ questions
 Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.
 Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to “Own the Lobby.”
 Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.
 Always demonstrate a professional presence in the hotel
 Continually seek opportunities to go “above and beyond” and provide exceptional service to our guests
 Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.

Job Type: Part-time

Salary: $16.00-$17.00 per hour


Extended health care

4 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekend availability
Supplemental pay types:

Commission pay
Overtime pay
Work Location: One location

Expected start date: 2023-02-01

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Hiring 1 candidate for this role

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