ACCOR Rimrock
 
Banff, AB
$16 an hour - Permanent, Full-time
 

Job details
Pay
$16 an hour
Job type
Permanent
Full-time

Location
Banff, AB

Benefits
Pulled from the full job description
Vision care
Dental care

Full job description
Company Description

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/


Job Description

This role is about more than serving food, it’s about delivering flawless, thoughtful service that enhances the guest journey from start to finish. As an Event Server, you play a key role in shaping how our guests experience both intimate moments and large celebrations. With a high level of technical skill, attention to detail, and quiet professionalism, you ensure every touchpoint is polished and personalized.

Start Date: May 2026
Contract Type: Permanent
Pay Rate: $16 per hour

Key Responsibilities

Guest Connection

Provide warm, discreet, and professional service across banquet events.
Anticipate guest needs and personalize each interaction with detailed menu knowledge.
Communicate clearly with guests regarding service times, charges, and payment methods.
Deliver food and beverage with care and polish
Operational Excellence

Set up, serve, and tear down events, following Banquet Event Orders (BEOs) with precision.
Handle POS transactions and serve alcohol responsibly and accurately.
Restock bars, polish glassware and cutlery, and maintain tidy, organized service areas.
Collaborate seamlessly with the kitchen and fellow servers to ensure efficient execution.
Complete detailed checklists and pass-on notes to support smooth transitions between shifts.
Team & Culture

Support and uplift your team through consistent, thoughtful communication and quiet reliability.
Contribute to a culture grounded in care, detail, and authenticity.
Uphold Four Diamond service standards in every interaction, from back-of-house prep to front-of-house presentation.



Qualifications

What You Bring

ProServe certification required.
Previous banquet or in-room dining experience in a luxury environment is an asset.
Naturally detail-oriented, professional, and composed demeanor.
Strong time management and organizational skills under pressure.
Who You Are

You are focused, precise, and thoughtful. Guests may not always remember what they ate, but they will remember how you made them feel. You take pride in getting things right the first time, and thrive in structured environments where quality, professionalism, and consistency matter most.

Attend with precision. Serve with pride. Stay moved.

Physical Demands

Continuous standing and walking for long periods
Frequent lifting and carrying up to 25lbs / 12kg; occasional lifting up to 50lbs / 23kg
Frequent bending, reaching and crouching.
Ability to work in varying temperatures, humid kitchens, and cleaning environments
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Additional Information

Job Perks & Benefits:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
Subsidized shared Staff Accommodation.
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.