Pursuit Collection
 
Banff, AB
Full-time
 

Job details
Job type
Full-time

Location
Banff, AB

Full job description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The Operations Manager works a 5 days on, 2 days off schedule and is currently based out of Banff, AB. The Operations Manager plays a critical role in managing key aspects of the transportation division including the dispatch team, who is responsible for ensuring accurate, fair and efficient assignment of transportation equipment and drivers to fulfill business requirements across our network. This position is the first point of contact for tracking operations and resources, and executing daily activity for Brewster Transportation.

The ideal candidate is a positive communications professional and an organized, logistical thinker who can work independently with minimal supervision.

ROLE & RESPONSIBILITIES

Act as a strategic partner to transportation leadership team, aligning operational priorities with Brewster Transportations business goals and guest experience vision.
Mentor, coach and develop dispatch and driver team in operational excellence principles, cultivating a culture of curiosity, collaboration, and continuous improvement.
Ensure all stakeholders’ needs are met through efficient utilization of equipment and drivers.
Create and maintain reporting systems, scorecards, and dashboards to communicate results to senior leadership.
Champion change management efforts that enable smooth adoption of new systems and standards.
Partner with business leaders to identify operational gaps, streamline processes, and drive measurable improvements in service and efficiency across all areas (Banff, Airdrie).
Assist in developing hiring plans and executing driver training for class 2 and 4 licenses.
Learning of dispatch program to provide coverage for dispatchers as necessary.
Lead investigations into driver incidents and complaints
Conduct ride along and observation reports of driver team as required
Confirms accuracy of driver pay through daily time sheet approvals
REQUIRED SKILLS & QUALIFICATIONS

Exceptional leadership and coaching skills with the ability to influence across diverse teams and geographies.
5+ years of proven managerial experience in operations
Proven track record of designing and leading operational systems that improve both team and guest satisfaction and efficiency.
Well organized and an excellent communicator with a keen sense of timeliness
Strong customer service skills, demonstrated attention to detail, problem solving and planning abilities
Mature and possess a proven ability to thrive and lead independently in a fast-paced, high-pressure environment
Able to multi-task and handle high stress situations calmly and logically
Proven analytical and critical thinking skills with ability to think on the fly and outside the box to solve problems with a positive attitude
Able to communicate fluently in English; ability to communicate and comprehend over two-way radio required
Strong administration and computer skills with experience in Microsoft Office and the ability to learn in-house systems.
Secondary language skills are an asset
Previous operational experience and/or experience in a union environment is an asset
Previous commercial driving experience including knowledge of federal hours of service and/or the National Safety Code is preferred
Flexible and able to work shifts
Willing to sign a confidentiality agreement
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.