Storm Mountain Lodge
Banff, AB T1L 1A2
From $26 an hour - Permanent, Full-time

Job details
Pay
From $26 an hour
Job type
Permanent
Full-time
Shift and schedule
Overtime
Evening shift
Day shift

Location
Banff, AB T1L 1A2

Benefits
Pulled from the full job description
Casual dress
Commuter benefits
Company events
Dental care
Discounted or free food
Extended health care
Flexible schedule

Full job description
Storm Mountain Lodge is seeking an experienced and service-focused Lodge Operations Supervisor to oversee both the front desk and morning food and beverage teams. This leadership role is ideal for someone with a strong hospitality background who thrives in a hands-on environment, enjoys mentoring a team, and is passionate about delivering outstanding guest experiences.

Responsibilities

Oversee daily operations of the front desk and morning food and beverage teams
Lead and train staff to provide exceptional guest service and operational efficiency
Ensure seamless check-ins, check-outs, and reservation management
Support and supervise breakfast service, maintaining high standards of hospitality
Work closely with the kitchen and housekeeping teams to enhance the guest experience
Assist with scheduling, inventory management, and operational planning
Handle guest inquiries, feedback, and on-the-spot problem-solving
Maintain a welcoming and well-organized lodge environment
Qualifications

Previous supervisory experience in hospitality, front desk, or food and beverage operations
Strong leadership skills with the ability to mentor and support a diverse team
Exceptional customer service, communication, and problem-solving abilities
Experience handling reservations and POS systems
Ability to multitask and adapt in a dynamic lodge environment
Passion for the mountains and hospitality
What We Offer

Competitive wage of $24–$26 per hour, based on experience
Room and board available for $20 per day
Complimentary staff meals while on and off shift
Health and dental benefits after three months
Career growth opportunities in a unique, hands-on leadership role
A positive and team-oriented work environment
The opportunity to live and work in the stunning Banff National Park, with outdoor adventures right at your doorstep
If you are an enthusiastic leader with a passion for guest service, we invite you to join our team. Apply now to become the Lodge Operations Supervisor at Storm Mountain Lodge.

Job Types: Full-time, Permanent

Pay: From $26.00 per hour

Expected hours: 44 per week

Additional pay:

Commission pay
Overtime pay
Retention bonus
Tips
Benefits:

Casual dress
Commuter benefits
Company events
Dental care
Discounted or free food
Extended health care
Flexible schedule
Housing allowance
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Flexible language requirement:

French not required
Schedule:

Day shift
Evening shift
Work Location: In person