Pursuit Collection
Banff, AB T1L 1A7
Full-time
 

Job details
Job type
Full-time
Shift and schedule
Night shift

Location
Banff, AB T1L 1A7

Full job description
What will be your daily pursuit?:
Welcoming our guests and ensuring the most confortable stay possible!
What will your compensation be?:
The starting salary for this position is $18.50 per hour.
What perks can you expect?:
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.
What will you do in this job?:
Greet guests in a welcoming and enthusiastic manner
Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
Communicate with housekeeping, bell, and maintenance departments to update the status of room readiness, arrivals, and departures
Assists guests with elevator, and luggage as needed
Completes night audit and reports via Maestro PMS
Diligently tracks, checks and records all daily transactions including cash, debit, credit, and room charges
Effectively resolves/balances any discrepancies found within night audit process and reports any findings to Front Office Manager
Acts as additional security for the hotel and our guests
Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting
Listen to guest concerns and resolve issues to the best of your ability
Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day
Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team
Keeps record of potential safety and maintenance issues and communicates details to appropriate departments
Offer assistance to guests and teammates where needed
A utility player who can complete a variety of job duties
Perform other duties as requested by management
What skills and experience do you need for this job?:
Previous Front Desk experience strongly preferred
Work-ethic and commitment to the team and guest is key
Willing and able to work solo or as a part of a larger team
Committed to Safety First and the highest quality of cleaning & sanitizing standards
An active listener and the ability to tell stories to guests
Ability to work in a fast-paced environment managing multiple tasks at once
Ability to anticipate guest needs
Calm demeanor with conflict resolution skills
Motivated, energetic, and professional
Organized with a great eye for detail
Kind to others and always bring your best
A good communicator, always suggesting ideas and solutions
Helpful and friendly, willing to go the extra mile
Relaxed, flexible and able to handle a few curve balls
Ready for an adventurous summer!
Helpful and friendly, willing to go the extra mile
Relaxed, flexible and able to handle a few curve balls
Ready to have fun!
What will your work environment be like?:
Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.