Discover Banff Tours
215 Banff Avenue, Banff, AB T1L 1H1
From $21 an hour - Temporary, Seasonal
 
Job details
Pay
From $21 an hour
Job type
Temporary
Seasonal
Shift and schedule
10 hour shift

Location
215 Banff Avenue, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
RRSP match

Full job description
Reservations Sales AgentPosition based in Banff, Alberta (Store Based Role – Sundance Mall)

Why This Job Is Cool

You’ll experience the mountains and build memories that last while working in a fun and diverse environment. You’ll engage with guests from around the world, helping them create unforgettable experiences in the Canadian Rockies. Our in-house training will equip you with the skills to confidently recommend and sell tours, activities, and retail products while providing top-tier customer service.

Term

This is a seasonal position starting early April until mid-October.

Requirements

Experience in the travel/tourism industry
Experience in reservations, sales, and/or retail preferred but not essential
Strong sales and upselling skills with a customer-first approach
Knowledge of the local area and key attractions
Basic computer knowledge/skills
Highly organized with strong attention to detail
Ability to multitask and work in a fast-paced environment
Excellent communication and interpersonal skills
Positive, enthusiastic, and results-driven personality
Able to work both in a team and independently
Ability to handle complaints and turn service challenges into positive experiences
A Sample of Daily Tasks

Sell and upsell sightseeing and activity tours through in-person, phone, and email interactions.
Maximize sales opportunities by identifying customer needs and recommending the best tours, activities, and retail products.
Provide expert advice on local attractions, experiences, and tour options to enhance the guest experience.
Actively promote package deals, upgrades, and exclusive offers to increase revenue and guest satisfaction.
Perform cash-out procedures accurately while tracking sales performance.
Liaise with operations, guides, and other departments to ensure seamless guest experiences.
Negotiate with third-party tour companies and suppliers to secure the best options for guests when needed.
Maintain an inviting store environment by keeping retail stock and tour information well-organized and visually appealing.
Deliver outstanding customer service and handle guest inquiries or concerns with professionalism and efficiency.
Participate in ongoing training to enhance product knowledge and sales techniques.
Support the team with additional tasks as requested by the supervisor.
What We Offer

Competitive wage structure with performance-based incentives for meeting sales goals
Opportunities for advancement based on performance
Monthly staff events and a supportive team environment
Staff accommodation available
RRSP matching after 3 months
Vacation pay
4 days on, 3 days off schedule (10-hour shifts)
Salary: From $21.00 per hour, with potential for bonuses based on sales performance
If you love working with people, have a passion for sales, and want to help guests create incredible memories in the Canadian Rockies, we’d love to have you on our team!

Job Type: Seasonal

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

RRSP match
Flexible language requirement:

French not required
Schedule:

10 hour shift
Work Location: In person