(Part-Time)
Banff Park Lodge
 
218 Lynx Street, Banff, AB T1L 1H1
$15.00–$15.75 an hour - Part-time
 
Job details
Pay
$15.00–$15.75 an hour
Job type
Part-time
Shift and schedule
Weekends as needed
Morning shift
Evening shift
Holidays

Location
218 Lynx Street, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking

Full job description
Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “"APPLICATION ASSISTANCE REQUEST". We thank all candidates for their application.

Thank you for your interest in joining our team as Restaurant Host at Crave Mountain Grill.

Employee Incentives (subject to change)

Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events and involvement opportunities,
Staff Cafeteria serving discounted meals for lunch and dinner daily,
Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Payroll deduction available for local gym membership,
Use of hotel pool and gym facility (restrictions apply),
Employee Referral Program,
And more!
*Staff housing is not available for this position.
Duties Include (but are not limited to):

Greet and welcome guests in a warm, friendly, and professional manner to create a positive first impression.
Manage guest reservations and seating arrangements, ensuring smooth and efficient flow of guests in the restaurant.
Assist guests with seating preferences, ensuring comfort and accommodating special requests when possible.
Maintain a full knowledge of restaurant menus, special promotions, and hotel amenities to provide guests with accurate information.
Answer phone calls and respond to guest inquiries promptly and professionally.
Assist with coordinating in-room dining orders and ensure timely delivery to guest rooms.
Demonstrate a complete understanding of restaurant policies, procedures, and service standards.
Ensure the entrance and waiting areas are clean, organized, and inviting for guests.
Handle guest concerns or complaints with professionalism and escalate to management if necessary.
Ensure all restaurant equipment is properly maintained and used safely.
Follow safety, security, and sanitation procedures at all times, especially when handling food and beverages.
Follow the hotel's telephone etiquette standards.
Remain on your feet for extended periods, occasionally lifting and carrying up to 30 lbs., and frequently bending, kneeling, and standing.
Perform other duties as assigned to ensure smooth restaurant operations.
Ideal Candidate:

Previous experience in a hospitality or customer service role is an asset.
Strong interpersonal and communication skills with the ability to handle guest inquiries with professionalism.
Energetic, enthusiastic, self-motivated, and a positive team player.
Comfortable working in a fast-paced environment and under pressure.
Proficient in the English language; knowledge of a second language is a plus.
Ability to multitask, stay organized, and handle multiple guest needs simultaneously.
Must be flexible with working hours, including weekends and holidays.
Job Type: Part-time

Pay: $15.00-$15.75 per hour

Expected hours: 15 – 30 per week

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Schedule:

Evening shift
Morning shift
Weekends as needed
Application question(s):

When is your available start date?
How long do you plan to be in Banff?
Please state your pronoun (optional).
Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
Experience:

Hospitality: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person