Royal Canadian Lodge Banff front desk agent

Royal Canadian Lodge Banff
Banff, AB
$18.20 an hour - Permanent, Full-time
Royal Canadian Lodge Banff
Banff, AB
$18.20 an hour
Job details

Pay
$18.20 an hour
Job type
Permanent
Full-time
Shift and schedule
Overtime
 
Location
Banff, AB
Full job description
Education: No degree, certificate or diploma
Experience: Experience an asset
Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Investigate and resolve complaints and claims
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Handle wake-up calls
Perform light housekeeping and cleaning duties
Provide customer service
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Overtime required
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Financial benefits
Group insurance benefits
Other benefits
Other benefits
Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week

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Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

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