Banff Caribou Properties Ltd.
 
229 Bear St Ste 300, Banff, AB
Permanent, Full-time
Banff Caribou Properties Ltd.
229 Bear St Ste 300, Banff, AB
Job details

Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Holidays
 
Location
229 Bear St Ste 300, Banff, AB
Benefits
Pulled from the full job description
Commuter benefits
Dental care
Full job description
Situated in Downtown Banff, our busy Head Office coordinates and supports the activities of our hotels, restaurants, spas, cinema, and retail outlets.

Our FIT Coordinators work within our Tour Department. Duties will include liaising with our wholesale partners and incoming small groups to check the availability for all Banff Lodging Company properties, provide rates and contracts, confirm reservations, enter rooming lists, and follow up with invoicing and payments.

What you will be doing:
Respond to incoming phone calls, emails and manifests from wholesale partners and small groups.
Provide availability, rates, and contract details.
Provide expert knowledge regarding features of rooms, services of Banff Lodging Company hotels and restaurants.
Cross sell and upsell between hotels when possible
Data entry for inquiries, reservations, rooming lists, special requests and other data as required.
Counsel clients on terms and conditions of travel i.e. check-in time and cancellation policies.
Foster strong relationships with Front Office Managers and Front Desk Teams to ensure consistent and ongoing communication occurs, contributing to the delivery of the best possible guest experiences at our hotel properties.
Create accurate invoices, collect and process prepayments.
Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
Occasionally meet customers for familiarization tours (FAM Tours) of the hotels/restaurants
Skills & Experience:
Experience working with wholesale partners and/or group reservations is an asset.
Exceptional telephone manner and a willingness to work with a positive team player attitude.
Self-motivator with outgoing personality and commitment to providing a high level of guest service.
Must have strong keyboard skills with excellent attention to detail.
Ability to work in fast paced environment.
Excellent written and verbal communication skills.
Ability to work a flexible schedule including weekends and holidays.
Experience using a hospitality property management system is an asset.
A positive team player attitude and a strong willingness to learn.
This Position Offers:
Permanent / Full-time
Anniversary bonus
Clean and affordable employee housing
40% off food & 27% off beverage at 6 restaurants in town
Fun staff events; staff parties, BBQs
Help with immigration applications
Excellent health & wellness programs
Discounted Lux movie tickets
Discounted ski pass
25% off spa services
Health & dental benefit eligibility after 6 months
Complimentary hotel stays
Free local bus pass
Eligibility to become an employee shareholder (that’s right, you can become an owner!)
These are just a few of our Benefit! Check out the rest of our benefits here: https://blcemployees.com/benefits/
We're really glad that you are interested in this job and we look forward to reviewing your application. We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview please advise us if you require an accommodation. You can learn more about our great employee benefits & perks and what it means to work with an employee-owned company at banfflodgingco.com/jobs

Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment.

We have employees from over 30 countries and are successful thanks to their diversity, talent, perspectives, and experiences. No employee will be treated differently based on race, religious beliefs, gender or age. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us hr@bestofbanff.com or 403-760-8521.