Banff Park Lodge Reservations Agent

 Banff Park Lodge / Bow View Lodge / Peaks Hotels & Suites
Banff, AB
$16.25–$17.75 an hour - Full-time, Permanent
Job details
$16.25–$17.75 an hour
Job type
Work authorization (Required)

Pulled from the full job description
Company events
Dental care
Extended health care
Life insurance
Vision care
Wellness program
Full Job Description
Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. The Banff Park Lodge has two sister properties: the Bow View Lodge and the Peaks Hotel & Suites.

We are seeking one full-time, permanent Reservation Agent to work day shifts, evening shifts, weekends, and holidays.

Employee incentives:

Term bonus after 6 months.
Summer Incentive bonus.
Discount on hotel rooms and on food and drinks in our 2 in-house restaurants.
Monthly staff socials.
Health benefits available after 6 months of employment.
Staff accommodation from $8.00 per day and based on availability.
Duties include:

Answer phone calls, operate switchboard.
Make, modify, or cancel room reservations
Check online availability and rates
Ensure PCI compliance, follow online security standards.
Price match online quotes.
Process digital credit card authorizations and payments.
Prepare reports.
Provide information on hotel facilities and services.
Assist guests with special needs.
Provide information on Town of Banff, restaurants, and Banff National Park.
Clerical duties.
Other projects as required.
Our ideal candidate:

Excels in customer service, works with minimal supervision.
Able to solve problems and isn’t afraid to ask for help.
Able to work independently as well as in a team environment.
Quick decision maker, willing to make mistakes and learn from them.
Wants to grow and develop themselves, excited about furthering their careers.
Possesses attention to detail.
Proficient in Microsoft Office, Outlook.
Fluent in English, professional communication skills.
Job Types: Full-time, Permanent

Salary: $16.25-$17.75 per hour


Company events
Dental care
Extended health care
Life insurance
Vision care
Wellness program

8 hour shift
Weekend availability
Supplemental pay types:

Bonus pay
Overtime pay
Application question(s):

When is your available start date?
How long do you plan to work with us?
Please state your pronoun (optional)
Work Location: One location

Hiring Insights
Hiring 1 candidate for this role

Job activity