Pursuit Collection
 
Banff, AB
Full-time
 

Job details
Job type
Full-time

Location
Banff, AB

Full job description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES
Engage with guests warmly, fostering meaningful interactions, answering questions, and introducing sightseeing stops
Manage tour logistics, timing, and communication effectively, coordinating closely with drivers, as well as transportation and attraction teams
Maintain a genuine, positive demeanor; build rapport with drivers to ensure a cohesive and enjoyable guest experience
Communicate proactively with both guests and drivers to ensure everyone is informed, comfortable, and well-supported
Facilitate smooth off-board and on-board experiences, including guest check-ins, refreshments, and support during excursions, plus providing some interpretive commentary, as required
Provide structured and general information to guests, resolving any tour or experience-related issues
Stay updated on Pursuit’s attractions and local events to share relevant insights
Ensure areas are organized and stocked, completing necessary reports and feedback
Prioritize safety and support transportation duties as needed, including ticketing, luggage handling, and guest meet-and-greets
Represent Pursuit professionally, upholding all policies and core values in interactions with clients, guests, and colleagues

REQUIRED SKILLS & QUALIFICATIONS
Strong customer service skills with keen attention to detail
Effective communication; proficiency in a secondary language is an asset
Ability to adapt quickly in fast-paced, team-oriented environments
Solid foundation in basic math and literacy skills
Strong time management, prioritization, and multi-tasking abilities
Skilled in problem-solving with a proactive, initiative-driven approach
A genuine interest in and knowledge of (or a willingness to learn about) the Canadian Rockies
Accountable, self-motivated, and able to work independently
Experience interacting with diverse backgrounds and generations
Public speaking experience, Class 4 driver’s license, and first aid qualifications are assets
Physical demands include frequent hand use, repetitive actions, prolonged sitting/standing, bending, twisting, outdoor work, and lifting/pushing/pulling up to 50 lbs
Required to spend at least one night per week in Jasper (accommodation provided)
About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.