Canadian Rocky Mountain Resorts
 
Banff, AB
 

Job details
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Full job description
PRIMARY FUNCTION

To maintain the highest standards of cleanliness in guest rooms and public areas, ensuring all guest requests are handled promptly and courteously. The Housekeeping Supervisor acts as a key liaison between housekeeping staff, management, and guests, fostering excellent communication and teamwork.

REPORTS TO

Housekeeping Manager
HOURS

As required
DUTIES & RESPONSIBILITIES

Room Management
Collect and manage daily checklists of rooms to be inspected
Regularly inspect rooms to uphold and enhance quality standards
Utilize Opera PMS for efficient room status updates and lost & found tracking
Prioritize room inspections: Check-ins and Check-out/Check-ins first, then Stays and Sheet Changes, lastly Checkouts
Change room status using in-room phone systems
Team Leadership
Provide daily direction, task prioritization, and motivation to housekeeping team
Train staff on cleaning procedures, amenities, supplies, and safety protocols
Model exemplary grooming, uniform compliance, and guest engagement
Assist in conflict resolution among team members when necessary
Operational Management
Manage linen inventory, ensuring proper storage and distribution
Track room status and attend to maintenance requests promptly
Maintain organization of housekeeping office and storage areas
Assist Housekeeping Manager and Assistant Housekeeping Manager with daily projects, during peak periods, and in emergency situations
Coordinate with Housemen and Front Desk
Guest Service
Respond promptly and courteously to all guest requests and concerns
Ensure VIP rooms receive special attention and meet all specific requirements
Compliance and Safety
Adhere to and enforce all health, safety, and sanitation procedures
Ensure proper handling and storage of cleaning chemicals and equipment
Conduct regular safety checks in guest rooms and staff areas
Flexibility and Cross-Training
Be flexible to work AM, PM as required
Crosstrain in all housekeeping departments (Room Attendant, Houseperson, Woodsmen, Night Cleaner, etc.)
Assist room attendants with making beds and cleaning during peak times or staff shortages
EXPERIENCE

Minimum 2 years of experience in hotel housekeeping
Good communication skills in English; additional languages are an asset
Detail-oriented with a keen eye for cleanliness and organization
Physical stamina to perform tasks such as bending, lifting, and standing for extended periods
Flexibility to work varying shifts, including weekends and holidays
Knowledge of cleaning chemicals, equipment, and safety protocols
Ability to work under pressure
Basic computer skills for reporting and communication purposes

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.