Pursuit Collection
 
Lake Minnewanka Scenic Dr,Improvement District No. 9, Banff, AB T1L 1A1
$18.50 an hour - Seasonal, Full-time
Pursuit Collection
Lake Minnewanka Scenic Dr,Improvement District No. 9, Banff, AB T1L 1A1
$18.50 an hour

Job details

Pay
$18.50 an hour
Job type
Seasonal
Full-time

Location
Lake Minnewanka Scenic Dr,Improvement District No. 9, Banff, AB T1L 1A1

Full job description
What will be your daily pursuit?:
Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.
What will your compensation be?:
The wage for this role $18.50/hour.

When does this adventure begin?:
This job is posted as part of our seasonal hiring for Spring/Summer, 2025. Candidates should be available for a seasonal contract from May 1-October 17th.
What perks can you expect?:
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.
What will you do in this job?:
Ensure that a high level of customer service is given to each guest
Be prepared for a fast-paced work environment with changing conditions
Demonstrate a positive attitude and good communication skills
Work in a team environment as well as independently
Greet and welcome all Lake Minnewanka guests; answer emails and phone calls
Ensure smooth operation by coordinating tour boats departures; operate radio communication hub
Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions
Understand and promote all products, services and policies offered by Pursuit BJC
Maintain a clean, organized and fully stocked retail floor
Effective handling of complaints and disputes while adhering to and setting the example of hospitality standards
Set the standard and motivate a team to complete day to day tasks and ensure smooth daily operations
Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise
Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe
What skills and experience do you need for this job?:
Able to work in a team environment as well as independently

Attention to detail and good communication skills

Ability to think calmly and clearly in any situation

Cash handling experience

Strong customer service skills

Be a self-starter and have a passion for motivating others

Ability to focus attention on guests’ needs and work cohesively as a team remaining calm and courteous in a high volume, fast paced environment

Desire and passion to lead a team by example and set standards for hospitality

Ability to use effective interpersonal and communication skills to influence and encourage a small team, as well as creating an environment of mutual trust and respect

Be solution oriented and strive to effectively solve problems in a timely manner

Comfort and experience in providing feedback in a constructive manner to improve employee performance and engagement

Ability to provide personal and exceptional service to all guests

Second language an asset

To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.