Pursuit Collection
 
100 Gopher Street, Banff, AB
$19 an hour - Seasonal, Full-time
Pursuit Collection
100 Gopher Street, Banff, AB
$19 an hour

Job details

Pay
$19 an hour
Job type
Seasonal
Full-time

Location
100 Gopher Street, Banff, AB

Full job description
What will be your daily pursuit?:
Your daily pursuit will involve you playing a pivotal role in our guests’ experience, through handling logistical tasks efficiently and effectively, and maintaining a professional, knowledgeable approach in all interactions. You will be an integral member of the Transportation team, supporting the daily operations of our Brewster Express, Brewster Sightseeing, and Open Top Touring services.

What will your compensation be?:
The starting wage for this position is $19.00 per hour.
When does this adventure begin?:
This job is posted as part of our seasonal hiring for Spring/Summer, 2025, with a desired start date of March, 2025.
What perks can you expect?:
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.
What will you do in this job?:
Operational coordination. This includes, but is not limited to; organizing passenger manifests, coordinating and managing additional transportation options (taxi and van services) for pick-up and drop-off services, assisting with ticket sales, luggage handling, welcoming guests, and boarding procedures.
Create memorable guest experiences by upholding exceptional hospitality standards, staying informed about local events and attractions, anticipating guest needs, and offering personalized recommendations.
Respond to guest and team inquiries across multiple communication channels, effectively resolving issues and coordinating with other teams.
Handle administrative responsibilities, including interpreting dispatch assignments, driver duty sheets and passenger manifests, distributing materials as needed, answering phone and email inquiries, updating spreadsheets and reports, producing booking confirmations, following up with clients, and processing payments via POS systems.
Ensure responsible handling of cash and credit card transactions, and accurately complete all required reports.
Ensure personal safety, as well as that of our guests and team members, to the best of your ability
Maintain a clean and organized workspace, addressing any needs as they arise.
Uphold company values and follow all policies and procedures.
What skills and experience do you need for this job?:
Guest Experience & Communication: Strong customer service focus, attention to detail, and effective communication. Additional language skills are an asset.
Adaptability & Teamwork: Proven adaptability and willingness to engage in fast-paced, team-oriented environments.
Problem Solving & Organization: Effective problem solver with strong organizational, analytical, and pragmatic thinking skills.
Time Management & Multi-tasking: Skilled in time management, prioritization, and multitasking.
Self-Motivation & Accountability: Ability to work independently, be self-motivated, and accountable.
Cash Handling & Systems Proficiency: Experience with cash handling, POS systems, booking systems and Microsoft Office will be beneficial in the role.
Additional Assets: Public speaking, Class 4 driver’s license, first aid qualifications, and an authentic interest in the Canadian Rockies.
Physical Demands: Comfortable with physically demanding tasks such as outdoor work, repetitive movements, prolonged standing/sitting, and lifting up to 50 lbs.
What will your work environment be like?:
Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.