Banff Boutique Inn hotel front desk clerk

A Banff Boutique Inn
Banff, AB
$20 an hour - Full-time, Permanent
Job details
$20 an hour
Job type
Full Job Description
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Education: Secondary (high) school graduation certificate
Experience: Will train
or equivalent experience
Work setting
Staff accommodation available
Hotel, motel, resort
Register arriving guests and assign rooms
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Investigate and resolve complaints and claims
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Handle wake-up calls
Perform light housekeeping and cleaning duties
Provide customer service
Computer and technology knowledge
Word processing software
Computerized bookkeeping system
Central reservation system (CRS)
Transportation/travel information
Public transportation is available
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Team player
Screening questions
Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently a student?
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?
Other benefits
Free parking available
Learning/training paid by employer
On-site housing options
Team building opportunities
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