(Spring/Summer 2022) Banff, AB As a Golf Guest Service Attendant, you will be responsible for providing a world-class arrival and departure experience for our guests, members, tours and groups through proactively ensuring they have the equipment, communication, and service required for their day at the Golf Course. What is in it for you: Heavily discounted golf membership Subsidized staff accommodation provided on-site for full time status Duty meal in our Bean on the Green staff cafeteria Employee Travel Program Comprehensive Wellness Platform (LifeWorks) Discounts on food & beverage/fitness center/spa/golf Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor What you will be doing: Reporting to the Golf Operations Assistant Manager, responsibilities and essential job functions include but are not limited to the following: Greeting and guiding the guests upon arriving at the Golf Course, and providing information on the experiences offered at the Golf Course (e.g. Pro Shop, F&B outlets, and practice facilities). Conducting pre- and post-round preparations, including advising guests on check in instructions, providing rental equipment and power carts and cleaning/carrying equipment, all whilst providing an engaging level of customer service. Taking accountability for the rental fleets program Assisting in the preparation, execution and tear down for golf tournaments Other duties as assigned Your experience and skills include: Class 5 Drivers License and updated drivers abstract Proficient computer skills Able to work flexible hours (early morning, evening and occasional split shifts) Ability to deal with high-pressure situations in a fast-paced environment Highly motivated and guest driven with a passion to continually exceed expectations and anticipate needs Demonstrable experience in providing world class customer service Physical aspects of the position (include but are not limited to): Constant standing and walking throughout shift Lifting Required: (50 lbs.): Golf bags, boxes of bottled water, crates of golf balls etc Repetitive Tasks/Movements: Standing/walking for extended periods Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for AccorHotels? We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.
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