Charlton Resorts Guest Service Agent

Banff, AB
$17 - $18 an hour - Full-time, Permanent

Under the direction of the Front Office Manager, the Guest Services Agents are responsible for taking care of our guests’ needs in a professional manner and in accordance with our standards and be an ambassador to Banff National Park.

Checking guests in:
 Greet guests in a friendly and professional manner
 Re-confirm the details of guest stay and guest history
 Ensure room is adequate for guest’s needs and upsell if possible
 Provide information of our other services
 Establish a method of payment
 Issue room keys, maintaining security policies and procedures
Checking guests out:
 Greet guest in a friendly and professional manner, enquire about the quality of their stay
 Review the details of their folio and process payment.
 Thank guests and close transaction in a friendly and welcoming manner.
Handling Cash:
 Responsible for managing a cash float
 Ensure cash is balanced at the end of every shift.
 Be familiar with currency exchange values and exchange methods
Telephone Operator:
 Answer phones in a timely and professional manner
 Always identifying yourself to the caller
 Must be knowledgeable of the department managers and their duties in order to adequately transfer callers

Expected start date: 2021-11-08

Job Types: Full-time, Permanent

Salary: $17.00-$18.00 per hour

Additional pay:

Overtime pay
Benefits:

Extended health care
Schedule:

8 hour shift
Experience:

customer service: 1 year (preferred)
Work remotely:

No

Popular in Canada's National Parks

Banff Gondola

Banff Camping

Book Banff

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.