Canadian Rocky Mountain Resorts Ltd
Banff, AB

Job details
Full-time
22 hours ago
Skills
Customer service
Microsoft Office
Schedule management
Client services
Customer service orientation
Organizational skills
Guest services
Communication skills
Client interaction
Team coordination
Event logistics coordination
Full job description
CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.


Perks & Benefits:

Subsidized staff accommodation
Subsidized meals on shift
Complimentary stays at our sister lodges
Staff rates at all CRMR properties
Employee Benefits Program
Discount on food and beverages at our hotel dining outlets
Staff events and recognition programs throughout the year
Opportunities for growth and advancement across our properties
Access to staff fitness facilities (select properties)
Annual wage and performance review

Why Work With Us:

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.


Position Overview:

Serve as the key liaison between our property and tour groups, ensuring seamless coordination of all tour logistics while maintaining excellent communication with both internal teams and external clients. This role is responsible for preparing comprehensive documentation, managing daily tour operations, and supporting the overall success of tour group stays and special events.

Duties and Responsibilities:

Assist in creating detailed Banquet Event Orders (BEOs) outlining all specifications for tour group stays and distribute to onsite teams weekly
Prepare and organize essential tour documentation including rooming lists, package details, key packets, vouchers, and room drop schedules
Manage daily tour activities including routing, payment processing, mobility accommodations, and special requests
Process last-minute change requests and ensure proper communication to all relevant parties
Maintain records for all clients and functions
Prepare post-event billing drafts with attention to detailAttend and contribute to weekly team meetings to review upcoming events, share feedback, and relay updates
Conduct property inspections as needed for tour preparation
Assist with setup and teardown of weddings and conferences when required
Provide administrative support to the Meeting & Events Coordinator during peak periods
Help build strong client and guest relationships through attentive follow-up on all feedback
Perform other assigned duties as required to support the events team

Requirements/Experience:

Previous experience in hospitality, events, or tourism preferred
Exceptional customer service skills with a friendly, professional demeanor
Strong organizational abilities and acute attention to detail
Excellent written and verbal communication skills
Proficiency with Microsoft Office and hotel management systems
Team-oriented mindset with ability to work independently
Flexible schedule to work evenings when needed

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application