Hankki Banff
Banff, AB

Job details
Temporary | Seasonal | Full-time
23 hours ago
Benefits
Store discount
Extended health care
Discounted or free food
Company events
Flexible schedule
Skills
Bilingual
Customer service
English
Korean
Cash handling
Communication skills
Full job description
Cashier / Front of House — Seasonal (Banff)

Hankki · Banff, Alberta · Seasonal, Full-Time

You’re about to begin a journey where ordinary people achieve extraordinary results.

At Hankki, work is more than a job — it’s a chance to grow as a person. You’ll gain practical skills, develop confidence, and build lasting friendships through teamwork and ongoing training at Hankki. Every guest interaction is an opportunity to make someone’s day, because Hankki is more than a meal — it’s an experience.

We’re a growing QSR brand with 14 locations across Alberta, including a food truck, with multiple new store openings planned in Calgary and Edmonton over the coming months. As we continue our journey toward 20+ locations, we’re looking for passionate people who want to grow with us.

The Role at a Glance

Location: Hankki Banff (seasonal)

Employment type: Seasonal, full-time — for the Banff peak season (approximately May to September)

Off-season: Strong performers may be offered continued employment and relocated to one of our Calgary locations once the Banff season ends — so this can be a season-long role or the start of a longer Hankki career.

Accommodation: Staff accommodation support is available for Banff team members (see Rewards & Benefits).

Your Role as a Cashier

As a Cashier and Front-of-House team member, you’re the first face our guests see and the last smile they remember. You’ll greet guests, take and process orders, handle payments, and keep the front of house clean and welcoming — delivering genuine hospitality that lives our H.A.N.K.K.i values: Help Each Other, Act With Heart, Nurture the Team, Keep the Promise, Kindness Matters, Include Everyone.

What You’ll Do

Customer Service & Guest Experience

Greet all guests warmly and professionally upon entry.
Take guest orders accurately and efficiently using POS systems.
Answer menu questions and accommodate dietary or allergen-related requests.
Handle guest feedback and concerns with empathy and professionalism.
Cash Handling & Order Accuracy

Process payments (cash, card, gift card, and digital) accurately and securely.
Ensure correct change and proper transaction records.
Verify order accuracy before finalizing for dine-in or takeout.
Support kitchen coordination by confirming order details when needed.
Cleanliness & Store Presentation

Maintain cleanliness of the front counter, dining area, beverage station, and bathrooms.
Restock utensils, napkins, cups, and other service items regularly.
Follow opening and closing checklists to ensure front-of-house readiness.
Team Collaboration

Work closely with the kitchen and other staff to ensure smooth service flow.
Communicate special requests, modifications, or concerns quickly and clearly.
Assist and welcome new front staff during training.
What We’re Looking For

Previous experience in customer service, retail, or food service is preferred.
Comfortable using point-of-sale (POS) systems and handling cash.
Strong communication and interpersonal skills, with a professional appearance and positive attitude.
Ability to multitask in a fast-paced, high-pressure environment.
Ability to stand for extended periods, lift up to 40 lbs., and perform cleaning duties.
Bilingual in English and Korean is an asset.
Availability to work flexible shifts including evenings, weekends, and holidays.
Able to live in or relocate to the Banff area for the season, and open to relocating to a Calgary location afterward.
Rewards & Benefits at Hankki

At Hankki, we know that hard work, passion, and dedication deserve more than just a paycheck. That’s why we offer rewards and benefits that reflect our values — growth, family, pride, and community.

Staff Accommodation Support — Because Banff living can be hard to arrange, we help our seasonal team with accommodation support so you can settle in quickly, focus on the season, and make the most of life in the Rockies.
Competitive Pay — We believe great work should be rewarded fairly, with pay set competitively for your role and experience.
Tips — Great service pays off — literally. On top of your wage, you share in the tips our guests leave to thank the team.
Grow While You Earn Programme — Learning never stops at Hankki — your hourly rate increases each time you master a new skill, supported by both external and in-house training at Hankki.
Meals on Us — Food is love, and family shares. As part of the Hankki family, enjoy a bowl and a beverage on us while you work.
Store Discount — Love the food? So do we. Team members enjoy an employee discount when buying food at any Hankki location, even off the clock.
Career Growth Opportunities — Hankki isn’t just a job — it’s a pathway. From cashier and cook to management, HQ, and expansion teams, your future here is only limited by your ambition.
Company Events — Work hard, celebrate together. From Employee Day — where we close early for a party and share half of that day’s sales with the team, based on tier — to store team dinners and our year-end party, there’s always a reason to celebrate as a Hankki family.
Extended Health Care — Because family is at the heart of Hankki, we provide extended health care coverage — going beyond basic provincial care — for you and your loved ones.
Well-Being Support — We invest in you the way you invest in us. From park passes for you and your family to partner discounts — including savings on work shoes at Skechers — we help you stay active, connected, and cared for, physically, mentally, and socially.
Uniform with Pride — We provide uniforms that represent Hankki’s identity and values, with regular replacements so you always feel confident and proud at work.
Role Fit Questions

What is your favourite Hankki dish?
Are you familiar with Korean food and culture?
Are you legally authorized to work in Canada, and if you’re on a work permit, when does it expire?
Are you able to relocate to or live in the Banff area for the season?
Would you be open to relocating to a Calgary location after the Banff season ends?
Do you have experience with cash handling or POS systems?
Why do you want to work at Hankki, and what aspects of our brand resonate with you the most?
And finally, the big question — when would you be available to start?
Ready to Join Us?

If you’re energetic, reliable, and excited to spend a season serving guests in Banff as part of the Hankki family, we’d love to hear from you. Apply today and start your Hankki journey as a Cashier.

Hankki is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Pay: $16.50-$17.50 per hour

Benefits:

Discounted or free food
Flexible schedule
Store discount
Work Location: In person