Banff Park Lodge
Banff, AB

Job details
Permanent | Full-time
3 hours ago
Benefits
Extended health care
Disability insurance
Dental care
Discounted or free food
Company events
Vision care
Life insurance
On-site parking
Skills
Hotel and accommodations experience
English
Hotel guest services experience
Client services
Customer service orientation
Cleaning and debris removal
Front desk
Cleaning
Guest services
Communication skills
Full job description
COMPANY OVERVIEW

Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave. Staff and guests enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

INCLUSION COMMITMENT

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.

If you need support of any kind — such as communication support, accessibility accommodations, or other assistance — we’re happy to consider all requests. Please email hradmin@banffparklodge.com with the subject “APPLICANT ASSISTANCE REQUEST”.

We thank all candidates for their application.

THE ROLE

Thank you for your interest in joining our team as Bell Desk Attendant.

Employee benefits (subject to change):

Shared room in staff accommodation ranging from $8.00 - $16.50 per day (based on availability),
Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events and involvement opportunities,
Staff Cafeteria, serving discounted hot meals for lunch and dinner daily,
Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Employee Assistant Program, providing free professional counselling sessions,
Free Canoe Rentals at Banff Canoe Club in the summer,
Ski pass discounts and subsidy program available in the winter,
Use of hotel pool and gym facility (restrictions apply),
Employee Referral Program,
And more!
Duties include (but are not limited to):

Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc.
Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
Greet guests upon arrival and open doors
Control in-coming and out-going traffic
Correctly identify stored bags
Take and retrieve luggage and luggage carts as requested and required
Deliver packages to guest rooms or respective departments
Being knowledgeable of the Hotel, all its outlets, its layout and services
Being knowledgeable of Banff National Park, activities and dining options
Provide a high standard of customer service
Ideal Candidate / Job Requirements:

Must have flexible schedule and availability to work mornings, afternoons, evenings, weekends, and holidays,
Occasionally required to work overnight shifts as needed,
Must be legally eligible to work in Canada,
Previous hotel experience at the front desk, bell desk, concierge, reservations or related experience is preferred,
Is capable of standing and walking for prolonged periods of time,
Frequent lifting and/or carrying up to 50lbs,
Is a capable multi-tasker with keen attention to detail,
Must be professional and friendly in person and over the telephone,
Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
Job Types: Full-time, Permanent

Pay: $17.75-$19.50 per hour

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Application question(s):

When is your available start date?
How long do you plan to be in Banff?
Please state your pronoun (optional).
Do you require staff housing?
Do you require assistance during the application process - such as communication support, accessibility accommodations, or other assistance? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
Experience:

Bell Desk: 1 year (preferred)
Work Location: In person