Banff Caribou Properties Ltd.
Banff, AB

Job details
Permanent | Full-time
20 hours ago
Skills
End-of-shift balancing
Night audit
Client services
Accounting
Customer service orientation
Data entry
Front desk
Guest services
Communication skills
Client interaction
Account reconciliation
Full job description
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.

Why Work With Us?
Employee Housing: We offer housing to help you settle in.
Career Growth: Learn new skills and move up in your job.
Great Team: Work with people from all over the world.
Many Perks: Discounts, events, benefits to make your life outside of work better.
Fun and Adventure: Live and work in a beautiful place with many outdoor activities.
Diverse and Inclusive Team: Join a global team that values diversity and inclusion.

Are you a natural night owl who enjoys working independently and keeping things running smoothly?

We’re looking for a reliable, detail-oriented Night Auditor to join our Front Office team. You’ll be the main point of contact for our guests overnight, balancing great guest service with accurate records, transactions and nightly audits.
Working independently, you’ll spot and resolve discrepancies, keep overnight operations running smoothly and ensure everything is ready for the Front Desk team the next day. This is a great fit for someone with a keen eye for detail, good judgement and a natural ability to solve problems and think on their feet, while keeping the guest experience at the forefront.

What you’ll do:
Welcome late arrivals and assist with check-ins, check-outs, reservations and guest requests
Respond to guest needs and calls in a friendly and professional manner
Complete nightly audits, balance transactions and investigate and resolve discrepancies
Review room charges, payments, deposits and refunds to ensure they have been processed accurately
Maintain accurate daily records and prepare reports for the Accounts team
Identify errors or inconsistencies and follow them through to resolution
Support guest safety and hotel security throughout the night
Respond calmly to unexpected situations, using good judgement to resolve issues or escalate when needed
Complete system updates and basic administrative tasks
What we’re looking for:
Friendly, dependable and self-motivated, with a strong guest service focus
Strong attention to detail and confidence working with numbers and transactions
Good analytical and critical-thinking skills, with the ability to spot discrepancies and find solutions
Comfortable working independently overnight and making sound decisions when needed
Calm and resourceful if unexpected situations arise, with good judgement around when to take action and when to escalate
Strong communication skills and a professional approach
Good data entry and computer skills
Previous front desk, night audit, accounting or customer service experience is an asset, but not essential
Flexibility to work varying shifts, including weekends and holidays
If you’re detail-oriented, guest-focused and enjoy working independently, we’d love to hear from you. Apply now and join our Front Office team.

We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love:
Affordable and clean employee housing.
Annual anniversary bonus of up to $1000
Food and beverage discounts at all of our restaurants and cafes
Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Complimentary hotel stays at any of our 15 hotels!
Fun employee events and opportunities to meet people.
Opportunity to invest in our Employee Share Ownership Program.
BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at careers@banfflodgingco.com or 403-760-8521.
Please note: Only candidates selected for further consideration will be contacted.