Banff Norquay
Banff, AB T1L 1B4
 

Location
Banff, AB T1L 1B4

Full job description
Job Title: Bike Mechanic

Location: Banff, Alberta

About Us: Located in the heart of the Canadian Rockies, Banff is a beloved destination offering year-round outdoor activities. Bike Banff is a Canadian family-owned business operating from the historic Banff Train Station. We pride ourselves in providing exceptional service, maintaining a top-quality bike rental fleet, and creating memorable experiences for our guests. Join our team and help us ensure our bikes and our customers’ bikes remain in peak condition for every adventure.

Why Join Us?

Unique opportunity to work in the stunning Banff National Park
Career growth and development in an active, outdoor environment
Supportive and collaborative workplace culture
Regular staff events and recreation opportunities
Staff accommodation available
Job Summary: We are seeking a skilled and detail-oriented Bike Mechanic to join our team. In this role, you will perform maintenance and repairs on customers’ bikes, as well as our fleet of bikes including e-bikes, mountain bikes, and cruisers. You will also play an important role in helping to implement our fleet maintenance program by adhering to maintenance schedules, monitoring the condition of our rental fleet, and ensuring accurate reporting and tracking of all maintenance activities.

Key Responsibilities:

Perform repairs, maintenance, and inspections on a variety of bicycles that come into the shop for repair, with a primary focus on e-bikes, e-mountain bikes, and standard bikes of all varieties.
Provide exceptional service to customers by diagnosing and repairing bikes brought in for maintenance.
Help to implement a fleet maintenance schedule to ensure all rental bikes are in excellent working condition.
Maintain detailed maintenance records and track the service history of each bike.
Diagnose and troubleshoot mechanical issues promptly and effectively.
Help with workshop operations, including maintaining inventory and ordering parts.
Collaborate with management to recommend fleet upgrades, and improvements to our fleet management system.
Provide training and guidance to junior staff on bike maintenance and safety.
Keep the workshop clean, organized, and compliant with safety protocols.
Qualifications:

Minimum 2 years of professional bike mechanic experience.
Comprehensive knowledge of bicycle systems, including brakes, gears, suspension, and e-bike components.
Experience in developing maintenance programs and tracking systems is an asset.
Strong problem-solving skills with excellent attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Physical ability to lift and maneuver bikes and equipment.
Additional Benefits:

Flexible scheduling
Employee discounts on products and rentals
Opportunities for career growth and advancement
Access to outdoor recreational activities in Banff National Park with Bike Banff and Mt Norquay.
Staff accommodation available
How to Apply: If you’re passionate about biking, experienced in mechanical repairs, and excited to contribute to our fleet maintenance program, we encourage you to apply. Submit your resume and a brief cover letter explaining why you’d be a great addition to our team to guestservices@banffnorquay.com