SkiBig3
215 Banff Avenue, Banff, AB
$20.50 an hour - Temporary, Seasonal, Full-time
SkiBig3
215 Banff Avenue, Banff, AB
$20.50 an hour
Job details

Pay
$20.50 an hour
Job type
Full-time
Temporary
Shift and schedule
8 hour shift
Weekends as needed

Location
215 Banff Avenue, Banff, AB

Benefits
Pulled from the full job description
Store discount

Full job description
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the seasonal position of Inside Sales/Reservations Agent to join our team for the 24/25 winter season.

Reporting to the Sales & Reservations Managers, the primary focus of the person in this role will be to support the third-party resellers of Skibig3 products and ensure smooth booking and fulfillment for tour operators and local businesses and partners. The person in this role will also provide sales support for the reservations department as required.

The person in this role will connect with other SkiBig3 departments and resorts, (Banff Sunshine/Lake Louise Ski Resort/Mt Norquay), as well as partners consisting of third-party tour operators, hotels, activity providers, and groups.

Duties & Responsibilities Include:

Sales Support:

Contract generation, distribution & tracking
Rate and promotion loading for third-party sellers
System Support – ensuring all third-party partners have their partner booking portal accounts setup and have usage information – assistance with booking changes/cancellations.
Group bookings support
Hotel & MCIT booking support
Reservations Support:

Responding to customer inquiries via phone, email, and live chat
Generating quotes in reservations booking system for individual ski vacation packages including lodging, lift tickets, ski rental, snow school, airport transfers, and non-skiing activities as well as season passes
Consulting with guests and tailoring custom packages to suit needs, whilst managing guest expectations
Ability to convert quotes into confirmed bookings and upsell additional products where relevant
Troubleshooting and solving any issues or concerns with guest’ travel itineraries
Follow-up phone calls for establishing status, trip details, obtaining overdue payments
Creating and administering third party activity and shuttle bookings with our partners for non-ski activities
Required Skills & Experience:

Previous administrative experience required, displaying the highest level of attention to detail
Demonstrated experience in a resort-based reservations/ inbound call center environment an asset
Previous Sales experience – Travel/ Tourism industry highly regarded
Exceptional communication skills and phone manner
Superior organizational and time management skills with ability to independently manage own time
Demonstrated computer skills - strong knowledge of Microsoft suite (Outlook, Word, Excel), knowledge of reservations systems, is an asset.
Previous customer service experience - Friendly, outgoing, excellent guest service skills.
Ability to work in a team environment
Proven ability to learn and adapt quickly to changing work environments
Other Requirements:

Legally entitled to work in Canada
Must reside in the Bow Valley
Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are selected for an interview and require accommodations to be made for you during the process, please reach out to our People Operations Manager via the email address below.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter to employment@skibig3.com and tell us why.

Job Types: Full-time, Seasonal
Contract length: 8 months

Pay: $20.50 per hour

Expected hours: 37.5 per week

Additional pay:

Retention bonus
Benefits:

Store discount
Flexible language requirement:

French not required
Schedule:

8 hour shift
Weekends as needed
Experience:

Customer service: 1 year (preferred)
Sales: 1 year (preferred)
Work Location: In person