Banff Park Lodge Resort and Conference Centre
 
218 Lynx Street, Banff, AB
$20.50–$23.00 an hour - Permanent, Full-time
Banff Park Lodge Resort and Conference Centre
218 Lynx Street, Banff, AB
$20.50–$23.00 an hour
Job details

Pay
$20.50–$23.00 an hour
Job type
Full-time
Permanent
Shift and schedule
8 hour shift
Overtime
Day shift
Holidays

Location
218 Lynx Street, Banff, AB

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking

Full job description
Welcome! The Banff Park Lodge Hotel Collective operates 3 hotel properties, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate 2 restaurants, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our ideal location, close to the liveliness of downtown Banff on one side and the serenity of the Bow River on the other.

We are proudly committed to creating an inclusive workplace and understand the importance of diversity in our team.* We wish to provide a safe and equal work environment for all to foster success inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants* upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “"APPLICATION ASSISTANCE REQUEST". We thank all candidates for their application.

Thank you for your interest in joining our team as Senior Housekeeping Supervisor.

Job Overview:

The Senior Housekeeping Supervisor is responsible for overseeing the housekeeping operations and ensuring the highest standards of cleanliness and service. This role includes updating job descriptions, assisting with conflict resolutions, implementing policies, and contributing to performance evaluations, and facilitating weekly meetings. The position also involves administrative tasks, performance tracking, and assisting with new technology implementations.

Key Responsibilities Include (but are not limited to):

Ensure cleanliness of guest rooms and public areas.
Provide excellent customer service and resolve guest complaints. Effective communication across departments ( especially Front Desk).
Use Office 365 and other software for departmental tasks.
Assist with new technology implementations.
Update and maintain job descriptions and checklists.
Track performance metrics using Excel.
Assist with the ordering of housekeeping supplies, maintaining inventory levels, and ensuring availability of necessary materials.
Assist in team conflicts resolution and ensure a harmonious work environment.
Implement company policies for a safe, compliant workplace.
Provide input on performance evaluations focusing on growth and development.
Conduct room attendant evaluations and provide feedback.
Conduct weekly meetings with Executive Housekeeper and Housekeeping Supervisors to review performance, address concerns, and plan for upcoming tasks.
Train and coach housekeeping supervisors and room attendants.
Perform cleaning duties, handle lost and found items, and maintain a clean work environment.
Perform additional duties and other regular Housekeeping Supervisor duties as assigned by management (cleaning rooms and bathrooms, stock linens, tend to guests' request for extra supplies, and more).
Qualifications:

Proven experience in a supervisory role within housekeeping or a similar environment.
Strong conflict resolution and problem-solving skills.
Proficiency in Office 365 and relevant software to housekeeping.
Excellent organizational and administrative skills.
Ability to track and analyze performance metrics using Excel.
Capable of lifting and carrying up to 20 pounds.
Strong leadership, communication, and interpersonal skills.
Effective training and coaching abilities.
Detail-oriented with high standards of cleanliness and service.
Brings a positive attitude and strong teamwork abilities
Leadership experience is an asset
Employee Incentives (subject to change):

Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events,
Staff Cafeteria one duty meal provided on workday,
Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Payroll deduction available for a local gym membership,
Use of hotel pool and gym facility (restrictions apply),
15% off treatments at Cedar & Sage
Employee Referral Program,
Education reimbursement for English as a Second Language Course
And more!
Job Types: Full-time, Permanent

Pay: $20.50-$23.00 per hour

Additional pay:

Bonus pay
Overtime pay
Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Day shift
Holidays
Application question(s):

Do you require staff accommodation?
Please state your pronoun (optional).
Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
When are you available to start work?
How long do you plan to be in Banff?
Work Location: In person