(Front Desk) Agent
Banff Park Lodge, Bow View Lodge, Peaks Hotel & Suites
 
201 Lynx Street, Banff, AB
$16.75–$18.25 an hour - Permanent, Full-time
Banff Park Lodge, Bow View Lodge, Peaks Hotel & Suites
201 Lynx Street, Banff, AB
$16.75–$18.25 an hour
Job details

Pay
$16.75–$18.25 an hour
Job type
Full-time
Permanent
Shift and schedule
8 hour shift
Overtime
Weekends as needed
+ show more

Location
201 Lynx Street, Banff, AB

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking

Full job description
Welcome! Banff Park Lodge Collectiion operates 3 hotel properties [Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites]. We also operate 2 restaurants [La Terrazza and Crave Mountain Grill]. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “"APPLICATION ASSISTANCE REQUEST". We thank all candidates for their application.

Thank you for your interest in joining our team as Guest Services Agent.

Employee Incentives (subject to change):

Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events,
Staff Cafeteria serving discounted meals for lunch and dinner daily,
Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Payroll deduction available for a local gym membership,
Use of hotel pool and gym facility (restrictions apply),
15% off treatments at Cedar & Sage
Employee Referral Program,
Education reimbursement for English as a Second Language Course
And more!
Duties include (but are not limited to):

Create, cancel, and change room reservations both in person and over the phone,
Provide excellent customer service through all channels,
Communicate well with staff and guests,
Provide information on hotel facilities and services, including information and services required for guests with special needs,
Act self-sufficiently with minimal supervision,
Clerical duties (i.e. faxing, filing, photocopying),
Decision making, critical thinking, job task planning and organizing,
Maintain a tidy and organized workspace,
Other duties as assigned.
Ideal Candidate:

Reliable and can commit to at least 6-12 months of employment
Has 1 years previous hotel front desk or reservation experience
Is a capable multi-tasker with a keen attention to detail
Has a professional and friendly demeanor in person and over the telephone
Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
Has experience working with Microsoft Office
Other benefits:

Education reimbursement for English as a Second Language Course
Payroll deduction available for a local gym membership
Living in beautiful Banff National Park!
Job Types: Full-time, Permanent

Pay: $16.75-$18.25 per hour

Additional pay:

Bonus pay
Commission pay
Overtime pay
Tips
Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Holidays
Monday to Friday
Weekends as needed
Application question(s):

When is your available start date?
Please state your pronoun (optional).
Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
How long do you plan to be in Banff?
Do you require staff accommodation?
Experience:

customer service: 1 year (preferred)
Work Location: In person