Banff Caribou Properties Ltd.
 
Banff, AB
Permanent, Full-time
Banff Caribou Properties Ltd.
Banff, AB
Job details

Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Full job description
As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

We are seeking a Front Desk Supervisor to join our team and play a pivotal role in ensuring the smooth operation of our front desk services. As a Front Desk Supervisor, you will lead by example, overseeing a team of front desk agents, and setting the standard for impeccable customer service. Your organizational skills, attention to detail, and ability to handle guest inquiries and concerns will be essential in maintaining our high standards of hospitality. If you thrive in a fast-paced, guest-centric environment and are ready to take the next step in your hospitality career, we invite you to apply for this exciting opportunity. Join us in creating memorable moments for our guests and be a part of our passionate and welcoming team.

As a Front Desk Supervisor, you’ll be responsible for:
Supervise and lead the front desk team, including front desk agents and concierge staff.
Monitor and manage guest check-in and check-out procedures, resolving any guest issues or concerns.
Train and mentor front desk staff, providing ongoing guidance and performance feedback.
Maintain accurate records of room availability, rates, and reservations using hotel management software.
Handle guest inquiries, requests, and complaints professionally and efficiently.
Oversee cash handling procedures, including auditing cash drawers and preparing daily reports.
Manage guest billing, invoicing, and payment processing.
Assist in the preparation of occupancy reports, financial statements, and other administrative tasks.
Additional tasks as required.
Skills and experience:
Proven experience in front desk operations, with a minimum of 1 years in a supervisory or leadership role.
Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
Excellent written and verbal communication skills and numerical proficiency is an asset.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule including weekends and holidays.
A positive team player attitude and a strong willingness to learn.
BCP provides the best perks and benefits in town that are designed to enhance your life in Banff. While the full list of benefits is available here, here are a few highlights that our employees love:
Affordable and clean employee housing.
Annual anniversary bonus of up to $1000
Food and beverage discounts at all of our restaurants and cafes.
Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe and golf passes, and discounted fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Complimentary hotel stays at any of our 15 hotels!
Fun employee events and opportunities to meet people.
Opportunity to invest in our Employee Share Ownership Program.
If you’re ready for an exciting opportunity to work in a breathtaking location, apply today and start living your dream in Banff!
Please note: Only candidates selected for further consideration will be contacted.
BCP is dedicated to fostering a workplace where everyone can thrive. As a signatory to the Bow Valley Workplace Inclusion Charter, we are committed to building a diverse, equitable, and inclusive team. We strive to eliminate barriers for applicants and team members from equity-seeking groups. If you need assistance with the application process or require accommodations, please contact us at careers@banfflodgingco.com or 403-760-8521.