AccorHotel

Banff, AB
$80,000–$86,000 a year - Full-time
AccorHotel
Banff, AB
$80,000–$86,000 a year
Job details

Pay
$80,000–$86,000 a year
Job type
Full-time

Location
Banff, AB

Full job description
Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Competitive Salary:

$80,000 - $86,000 gross annually, based on previous experience and education.


Job Description

Reporting to the Director of Operations, the Assistant Director of Rooms will lead the Front Office (Front Desk, Reservations) and Housekeeping departments. Through thoughtful and innovative leadership, the successful candidate will continue to nurture and mentor a highly engaged Leadership & Colleague Team, resulting in continued improvements to Financial Results, Guest Service and Colleague Engagement.

Consistently offer professional, engaging and friendly service
Demonstrate a commitment to Leadership, Guest Service excellence and our future
Provide coaching and mentoring to Leaders and Colleagues alike, and create an environment that allows Leaders & Colleagues to exceed guest expectations and provide a path for career development.
Responsible for the smooth and efficient operation of the Front Office and Housekeeping departments
Establish and monitor effective goals and measurements for the Division through the utilization of the tools and resources.
Pro active and engaged recruitment, selection, training, mentoring and development of Leaders and Colleagues to ensure a Pipeline of Rooms Division talent is ready for promotion within the Hotel and within the Company.
Ensures service standards are in place, maintained, embraced, audited, improved upon and celebrated.
Review industry trends for new and innovative product and service opportunities.
Ensures that Guest and Colleague concerns are resolved satisfactory in a professional and timely manner, and create an environment where there is a feeling of ownership by all departments when it comes to Guest & Colleague concerns.
Customer Service Champion – lead all Rooms Division departments to monitor, engage, support and embrace Voice of the Guest & Social Media Guest Satisfaction daily, monthly & yearly results and rankings to ensure there is a consistent focus of continued improvement
Active participant and leader for all Rooms and public area Capital & Renovation projects.
Actively involved in Health & Safety, including Execute Health & Safety mandate throughout division including WCB policies and practices
Participant on the hotel Revenue Management Team, and continued focus to ensure revenue and inventory management practices are in place so as to maximize revenues for the Hotel and for the Owners.
Maximization of revenues and effective cost control.
Utilizes labour management tools (Watson) and tactics to ensure the right amount of people are in the right place at the right time for the right job.
Responsible for Crisis management plans for the Division.
Development of annual & monthly Operational & Capital Budgets & Forecasts; expenses, staffing levels and productivity.
Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required.
Ensure representation of division on hotel environmental committee. Ensure environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented.
Maintain excellent relationships with business partners and the community.
Other duties & responsibilities as assigned

Qualifications
Minimum 3 years experience in a Front Office Manager, Executive Housekeeper or previous Rooms Division position
Proven ability to effectively lead, motivate, coach and develop your team
Strong guest service orientation and training skills background
Knowledge of Opera Cloud
Knowledge of Actabl/Alice
Highly motivated, organized, goal and results oriented individual who thrives under pressure
Effective tracking and follow up skills
Strong presentation and public speaking skills
Comprehensive knowledge of Front Office and Housekeeping operations, policies and procedures
Experience in expense management and budgeting/forecasting
Excellent operational knowledge of Excel, Word, PowerPoint

Additional Information
Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.