The Rimrock Resort Hotel
 
300 Mountain Ave, Banff, AB
Full-time
Job details


Job type
Full-time
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

This position works an overnight shift, from 10:45 pm to 7:15 am.

This position is eligible for free on-site staff accommodation (as a taxable benefit) OR a $1.00 per hour shift premium for working overnight if staff housing is not required.

Scope
As the first and last impression for our guests, Night Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Night Bellhops will be working closely with the Night Auditors, Night Security, Night Cleaners and Night Engineers. The Night Bellhop is responsible for assisting with luggage, valet services, shuttle driving and room deliveries.

Duties and Responsibilities
Genuinely and positively interact with guests at every opportunity.
Greet guests upon arrival and open doors.
Provide directions for parking and control in-coming and out-going traffic.
Valet park cars and retrieve cars as per request, with diligence and care.
Ensure driveway, entrance, and back office are clean and clear of garbage, dirt, snow and ice.
Ensure Valet tags for any departures are arranged accordingly.
Ensure the list of the luggage pulls are arranged accordingly.
Assist guests in arranging for transportation services.
Store luggage for guests and correctly identify stored bags.
Assist guests with transporting luggage or bring baggage up to guest rooms and retrieve them when requested.
Deliver housekeeping items and packages to guest rooms or respective departments.
Complete all Night Bellhop tasks to set up for next day teams.
Provide assistance to overnight Security during any emergencies.
Provide information regarding the Hotel, its layout, and services.
Provide information on Banff, Banff National Park, and local activities and dining options.
Physical Demands
Constant standing and walking
Occasional sitting and driving cars
Frequent lifting and carrying items weighing up to 50 pounds / 23 kg
Occasional pushing of luggage carts weighing up to 200 pounds / 90 kg
Occasional lifting items weighing up to 100 pounds / 45 kg
Frequently working outside in cold or hot weather for extended periods of time
Qualifications
Able to meet the physical demands of the position
Must have a valid driver's license equivalent to Alberta Class 5 and clean driver's abstract
Must be willing to obtain Alberta Class 4 drivers license
Must be available to work overnight. (23:00 – 07:00)
Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
Previous guest services or bell desk experience preferred
Customer-service oriented with excellent communication skills
Demonstrates a professional, friendly personality in person and over the phone
Capable of managing multiple tasks at once while maintaining high quality work
Computer literate with working knowledge of Microsoft Word, Excel, and Outlook
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.