(Summer 2023) Pursuit Collection 100 Gopher St, Banff, AB Full-time, Seasonal Job details Job Type Full-time Seasonal What will be your daily pursuit?: Ensuring unforgettable experiences for guests on full day excursions throughout the iconic Canadian Rockies. This fun, summer job is based out of Banff with an immediate start date, ending October 31st. What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Work experience in an iconic, unforgettable, and inspiring location Free access to Pursuit attractions for staff and family, send a friend at half the price! Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences The chance to work in an inclusive culture and make life-long friends Access to subsidized mental health and wellness resources Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Working as a team with the Driver, the Host Guide coordinates refreshments, guest safety and provides commentary Escorting and providing limited commentary to the guests when leaving the bus Meet and greet guests at place of tour origin Assist driver with luggage storage and handling Responsible for on-board refreshments stock control; garbage and recycling disposal Provide informative answers about Pursuit and its attractions Provide on-board refreshments to all guests; regularly check on guests throughout the tour to meet their needs Communicate via phone or radio to attractions, places of interest to inform them on estimated time of arrival Coordinate with the Bus Director on passenger manifests, missed shows, bus breakdowns, etc Ensure that each customer interaction is friendly, courteous, and professional Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products and co-workers Direct all clients and guests to the appropriate locations Resolve customer service problems by tracing source, then finding and recommending alternatives Follow up all problems with the goal of preventing a recurrence Relay appropriate problems to supervisor with potential solutions Maintain current and accurate knowledge of all of Explore Rockies products and website Keep up to date with changes to computer systems or any communication systems Maintain professional conduct and appearance at all times Foster a friendly environment and keep the Activity Centre and other Brewster property clean and organized Uphold the “Always Honest” values What skills and experience do you need for this job?: An active interest in the Canadian Rockies Possesses organizational skills Effective communication skills Secondary language skills are an asset Strong customer service skills and attention to detail Basic mathematical and literacy skills Time management and ability to multi-task Mature and possess a proven ability or desire to work effectively in a fast-paced team environment Able to work independently, be self-motivated and self-regulated Ability to take initiative and anticipate needs Ability to effectively problem solve in a timely manne Cash handling experience Public speaking experience an asset First Aid qualification an asset Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs. What will your work environment be like?: Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Independent. You’ll spend your days in and around national parks. Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
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