Parks Canada Visitor Services Team Lead V

Parks Canada
Banff, AB
$85,742–$92,694 a year

Job details

$85,742–$92,694 a year
Shift & schedule
Weekends as needed
Application Details
Cover letter
Parks Canada - Visitor Experience - Banff Field Unit
Banff (Alberta), Banff National Park of Canada (Alberta)
Term/Acting/Assignment-at-level - From September 18, 2023 to October 4, 2024
$85,742 to $92,694 (currently under review)
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Closing date: 15 August 2023 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***Important Information and Instructions***

1. Living accommodations will not be provided.
2. You must provide contact information for 3 work references.
3. We will only accept on-line applications received via the website.

No cover letter required – Respond to questions in the on-line application.

NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the essential qualifications (education and all essential experiences).

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application. Additional information may be requested after closing date for screening and/or assessment purposes.

Applicants who are successful in moving forward to the next stage of the competition will be required to complete a written assignment prior to interview.

Your position manages the development and delivery of dynamic visitor services operations while providing a coordinated leadership approach within the Banff Field Unit. This includes Campgrounds, Day Use Areas, Visitor Information Centres, and the Banff East Gate. Accountable to the Visitor Experience Manager, you are responsible for strategic human resources and budget management, developing strategies for renewal of visitor infrastructure, visitor information services, staff and visitor safety procedures, and quality visitor experience programs.

Work environment
Working within the broader Visitor Experience team, your Banff Field Unit Visitor Experience Operations group consists of over 175 staff (indeterminate, seasonal, term and student positions). As the Visitor Experience Team Leader, you are responsible for significant salary and goods & services budgets and the management of facilities and services provided for and to the 4.1 million visitors to Banff National Park, including:

Banff East Gate – busiest entrance gate in the national parks system; plus mobile gate operations for compliance throughout the national park;
Campgrounds – seven campgrounds with nearly 1800 campsites and diversified accommodations;
Visitor Information Centres – two facilities in the Town of Banff providing information and counselling for front and back country visitors;
Day Use Area management – including grounds and facility cleaning at 40 visitor nodes throughout the national park and traffic management at key locations.
Positions to be filled: 1

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a degree or diploma from a recognized educational institution with specialization in business administration, recreation, leisure, tourism, communication, or other discipline related to the position; or an equivalent combination of education, training, experience and/or traditional knowledge.

Proof of education will be required at time of interview.

Degree equivalency



Managing visitor service programs, projects and/or operations
Coordinating and monitoring daily operational activities, contracted work, including issue analysis and problem solving
Establishing and maintaining working relationships with internal and external clients, partners, or stakeholders to achieve operational goals.
*Significant experience managing financial and human resources. Includes experience directly supervising staff and managing their performance.
Leading multi-functional teams
Determining visitor services requirements and developing and implementing plans based on visitor trends, data, and use management issues, including evaluating program/project effectiveness
Providing strategic advice to management

Significant is defined as a minimum of 2 years’ experience managing a variety of staff and the associated financial resources to deliver services.
The following will be applied / assessed at a later date (essential for the job)
English essential

Information on language requirements



The Parks Canada Agency vision and mandate, especially as they related to visitor experience and conservation in national parks.
Current and emerging trends that relate to the delivery of visitor experience services, facilities operation, and visitor use management.


Manage human and financial resources in an environment with multiple competing priorities.
Analytical thinking - analyze issues and opportunities to develop creative solutions and operational plans.
Plan and organize - prioritize effectively, organize work with competing priorities or in a complex environment.
Team leadership - lead multi-functional teams in the provision of visitor opportunities.
Plan, develop and deliver activities, programs and services consistent with national standards, local realities and evolving visitor demand.
Communicate effectively both orally and in writing


Strives for excellence
Exercises sound judgement
Makes things happen
Personally connects with people
The following may be applied / assessed at a later date (may be needed for the job)

Wear a Parks Canada uniform and abide uniform policy
Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required
Sit during extended periods (50-75% of the day)
Conditions of employment
Must be met prior to employment

Obtain and maintain a reliability status including fingerprints
Possession and maintenance of a valid Alberta Class 5 driver's license or equivalent
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. In support of achieving a representative workforce, preference may be given to qualified candidates who self-identify as belonging to an employment equity group such as Indigenous peoples, persons with disabilities, LGBTQ2+ youth, minority Francophones, and members of racially minoritized groups and encourage applicants to self-identify in their application.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.