Group Specialist
Fairmont Banff Springs


405 Spray Avenue, Banff, AB
Full-time
Job details

Job type
Full-time
Shift & schedule
Day shift
Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Spa Reservation Agent – Group Specialist

Fairmont Spa Banff Springs is at the forefront of the spa industry, offering first-class pampering, surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated one of the best spas in Canada according to Spa Magazines readers.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Reporting to the Spa Group and Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Answers telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
Responds to common email and personal email – especially when in relation to guest requests - in a timely manner
Be knowledgeable about all aspects of Fairmont Spa Stream treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
Meet and/or exceed booking quotas and promotions in the Spa
Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest
Cross train with Spa Experience Coordinators and Boutique Coordinator and assist at Spa Reception and the Spa Boutique as required
Handle special assignments
Become proficient in Book 4 Time, and various other computer programs related to Spa Reservations office
Adherence to Spa Emergency Procedures/Safety Manual
Maintain office files and records
To carry out any other reasonable duties and responsibilities as assigned.
Group Specialization:

Assist Group Manager with Spa group programs, including but not limited to Incentive groups, Wedding groups, Corporate groups, Out of House groups, etc.
Group booking, group guest name assignment, group adjustments and group organizer correspondence
Available to manage group concerns on day of Spa event
Available to attend Group Precons to represent the Spa
Available to attend Group Registration Desks for Spa when required
Available to assist for vacation and absences for the Spa Group Manager

Qualifications

Your experience and skills include:

Previous reservation / reception experience is required
Minimum of 1 year hotel experience required
Computer literacy Book 4 Time, Word, Excel, Keyboard/Data entry
Effective communication skills (verbal & written) and ability to demonstrate excellent phone etiquette
Post Secondary education in Hotel/Hospitality industry or equivalent work experience in a Spa or Hotel setting is an asset
Effective organization skills
High team orientation and desire for interaction with a diverse group of employees and guests
Empathetic tendencies and compulsion to exceed guest and colleague expectations
Second language an asset
Willing to work shift work and varied days off on occasion
Constant sitting and computer work throughout shift in Spa Reservations
Constant standing and walking throughout shift when assisting at Spa Reception

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS