Fairmont Banff Springs Group Reservations Specialist

Fairmont Banff Springs

Banff, AB

Job details

Job type
Shift & schedule
Day shift
Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Group Reservations Specialist

Are you an individual with a high level of attention to detail and have a gregarious personality? Are you one who is looking to grow your skills in the area of Group Reservations within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

We are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies!

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Assisting group organizers and Conference Services Managers with room related requests.
Collecting and inputting rooming lists and working with the Conference Services Managers to ensure this information is collated in a timely manner
Responding to all enquiries in the Group Services inbox
Corresponding with guests and clients via telephone and monitoring Group Services voicemail regularly
Ensuring group billing procedures are set up accurately to meet client expectations and deadlines
Reviewing group contracts, billing, rates, inventory and ensuring all is set up correctly
Running block status and production change reports daily and updating group blocks accordingly
Ensuring that inventory is loaded, maintained and balanced daily in the Central Reservations & Property Manager Systems, as well as in GroupMax/Passkey
Working closely with Sales, Conference Services, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded
Weekly review of individual pick up groups to ensure inventory is reported accurately and that sufficient inventory is available for booking
Auditing group contracts to ensure inventory is holding correctly, all concessions have been set-up accurately, and advising of any potential concerns that are foreseen
Building rates and packages for groups and conferences based on what has been negotiated in contracts
Attending pre-convention meetings as representative of Group Services department for the hotel
Assisting with duties within other Reservations Segments (Leisure, Tour & FIT) when required
Assisting with all other duties as assigned.


Your experience and skills include:

Previous reservations experience is an asset
18 months+ commitment to the role
Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Passion for hotel operations with a high level of attention to detail
Strong working knowledge of Opera Property Manager System (PMS)
Working knowledge of Passkey/GroupMax is an asset
Strong communication, interpersonal and problem solving skills
Excellent written and verbal skills required
Strong computer skills with a working knowledge of Word, and Excel
Professional presentation with ability to work well under pressure in a fast paced environment
Must be willing to work shifts and varied days off on occasion.
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts
Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS